Administrative Supervisor 2 - Outreach/Referral Lab- Ft Day …, Orange

UCI Health Client Services Position
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County.
UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region.
Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center.
UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
Your Role on the Team
Position Summary: The incumbent is directly responsible for the day-to-day operations of the Client Services department and staff, administrative assistants and other office support personnel providing support to the Hospital Clinical Laboratory and Laboratory Outreach program encompassing internal and external physicians, clients and patients.
This function influences the current business and future growth with direct impact to the Pathology Outreach program.
Establishes and monitors client accounts, participates in sales and marketing, attends internal and external administrative meetings, oversees courier activities, and maintains pricing information.
Independently plans training for new and current employees.
Develops and analyzes tracking mechanisms for all business-related inventories, special client requirements and procedures.
Provides support to the manager including, but not limited to: producing and maintaining complex product order forms, catalogs and publications, updating policies and procedures, generating correspondence, and conducting data analysis related to the stated referral business program goals and objectives.
Responds to patient and client issues, troubleshoots and responds as appropriate.
Evaluates and implements processes to maximize utilization of resources, and oversees quality services including quality assurance and performance improvement in all areas of responsibility.
What It Takes to be Successful
Required Qualifications: Strong computer skills to include MS Office, Word, Excel, Access and Power Point Sound judgment to make good decisions often with limited input Must possess the skill, knowledge and ability essential to the successful performance of assigned duties Must have financial analysis experience and the skill to develop financial reports for business purposes Must demonstrate customer service skills appropriate to the job Familiarity/experience with process improvement methods Experience and math skills to effectively develop and/or monitor budgets Excellent written and verbal communication skills in English Excellent planning, organization and time management skills Effective analytical and problem solving skills Demonstrated ability to effectively supervise and motivate staff through prior lead or supervisory experience Ability to maintain a work pace appropriate to the workload Ability to establish and maintain effective working relationships across the Health System Ability to assess work flow and create or document processes and procedures