Store Operations Administrative Assistant, Irvine

Tillys Store Operations Administrative Assistant
At Tillys, we're a leading specialty retailer offering casual apparel, footwear, and accessories for young men, women, boys, and girls.
Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle.
Based in sunny Southern California, our Retail Support Center (RSC) is the heart of our corporate operations, dedicated to supporting both our retail and online stores.
The RSC is where strategy meets execution.
From trend forecasting to tech innovation, our teams work together to bring the Tillys experience to life both in-store and online.
Position Summary
Store Operations Administrative Assistant supports the daily functions of the Store Operations team, including internal communication and special projects.
This role ensures accurate and timely execution of operational tasks, communicates directly with store teams to resolve issues, and help streamline processes to support the store efficiently.
We are looking for someone with strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
This position is a great fit for someone with prior retail leadership experience who's looking to step into a corporate role.
Key Responsibilities
A typical day may include:
Complete tasks associated with opening and closing Stores.
Updates materials, reference booklets and checklists.
Order, pack, and coordinate shipping of supplies.
Works closely with other Departments to ensure timely resolution of issues reported by the District Manager.
Reviews and edits communication, messages and instructional documents for Stores.
Provides support and completes tasks/projects as requested for special projects (meetings, contests, etc.) as needed.
Completes supply order for Stores and DMs.
Monitors, assigns and addresses Call Center Tickets submitted by Stores.
Prepares documents, envelopes, etc. and slots in the mail for Stores, DMs and RDs.
Provides support and service to Regional Directors, District Managers and Stores.
Answers the Store Ops phone line and resolves issues.
Perform other duties and assigned and apparent.
Leadership Skills:
Work in a fast-paced environment; flexible and able to manage shifting priorities.
Leads by example.
Remains open and adaptable to change and new challenges for growth.
Continually thinks of suggestions, ideas, areas and opportunities for growth or improvement of the Company.
Maintains an exemplary degree of professionalism with all Company Employees
Punctual and work planned schedule.
Qualifications
Your experience brings:
Minimum one-year Lead Sales experience at an apparel Retailer preferred
Microsoft Word, Excel, Outlook, PowerPoint preferred
Adobe Illustrator and Photoshop a plus
Excellent written/grammatical and verbal communication skills
Proofreading ability
Typing of ***** wpm
Phone etiquette
Organizational and formatting skills
Attention to detail
Excellent time management and prioritization
Highly motivated with a sense of urgency
Education & Experience
12 years of experience preferred, ideally in a retail environment
High School Diploma required
Work Environment & Physical Demands
Professional office setting with low to moderate noise
Ability to sit or stand for extended periods
Occasionally lift/move up to 20 lbs.
and navigate stairs
Frequent walking and movement between floors/departments
Reasonable accommodation is available to support individuals with disabilities
Leadership & Team Development
While this is not a leadership role, we value team players who embody proactive collaboration, curiosity, accountability, and a growth mindset.
Opportunities to grow and develop within the company are strongly supported.
Compensation
Hourly Range:
$18 $21/hr.
Final offer will be based on experience, skills, and qualifications.
What to Expect
Schedule:
Full-time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons.
Work Location:
Irvine, CA minimum of 4 days per week in-office.
Why Join Tillys?
At Tillys, we thrive in a creative, collaborative, and high-energy environment where individuality is not just accepted it's celebrated.
Whether you're brainstorming bold new campaigns or fine-tuning behind-the-scenes processes, your work makes a real impact.
We foster a culture of inclusion, innovation, and recognition, where professional growth is supported, wins are celebrated, and having fun is part of the process.
Join a team that values authenticity, teamwork, and always strives for excellence.
Perks & Benefits
401(k) Retirement Plan
Save for your future with our company-sponsored plan
Health Coverage
Medical, dental, vision, life, and additional voluntary benefits
Employee Discount
In-store and online
Discount Programs
Save on travel, events, and more
Employee Sample Sales
Major deals on favorite brands
Wellness & Social Events
Fitness programs, parties, and team outings
Weekly Office Snacks
Stay fueled with stocked treats
Equal Opportunity Employer & Fair Chance Hiring
Tillys is proud to be an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Fair Chance Hiring:
In compliance with California law, Tillys will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act.
Other Considerations
This job description is not intended to be all-inclusive.
Duties and responsibilities may change at any time, with or without notice.
Reasonable accommodation may be provided to individuals with disabilities to enable them to perform essential job functions.