Guest Services Agent, San Luis Obispo

Guest Services Agent
The Guest Services Agent at Granada Hotel & Bistro is the first and often the final impression of the guest experience, but also an instrumental and responsive team member throughout the guest's stay.
Agents complete various basic administrative duties, but the primary focus is ensuring guest satisfaction is maximized.
The Guest Services Agent ensures hotel service and guest experience brand standards are met.
Responsibilities and Duties:
Check guests in and out following procedures for confidentiality, billing and proper guest communications
Follow training manuals, checklists and other written SOPs
Describe the hotel, the room types and on-site amenities
Manage in person guest communications and phone calls in a professional and timely manner
Ensure all guest-facing areas and surfaces are clean and tidy.
This pertains to the lobby, lounge and front desk
Utilize systems to ensure every guest is prepared for, with any notations and actions followed
Check in every guest to the SOP of the property, while maintaining a unique and personable experience
Check out every guest with accuracy on folios with a fond farewell communication
Follow SOPs in all lost & found items, as well as possible mailing information
Look for possible maintenance needs before the guest is aware in both rooms and common areas
Communicate urgent maintenance needs to management and always use the pass along for record
Promote upgrades and packages to enhance the guest's experience
Make room sales
Communicate low quantities of retail items, mini bar items or office supply items with management
Correspond professionally by email and text
Foresee operational deficiencies, potential problems and communicate possible solutions to your supervisor
Work productively and develop professionally throughout shifts
Check rooms prior to guest arrival and restock mini bar
Set up and service the continental breakfast area
Perform other duties as assigned
Qualifications:
Previous applicable experience in a hotel is preferred
Must have a valid Food Handler Card or the ability to obtain one within 30 days of employment; Granada covers the expense
Strong customer service and interpersonal skills, with the ability to interact professionally with guests and team members
Strong listening and oral communication skills
Basic math skills and the ability to process payments, and operate a point-of-sale system (POS) and property management system (PMS)
Ability to communicate effectively in English; additional languages are a plus
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs
Physical Requirements:
Ability to stand and walk frequently throughout the shift, including moving between the front desk, lobby and other guest areas.
Must be able to safely climb and descend stairs throughout the workday to access guest rooms and other work areas.
Ability to navigate the property, which may include uneven surfaces, or outdoor areas
Occasional lifting, carrying, pushing, or pulling of items up to approximately ***** pounds (e.g. packages, supplies, guest items).
Frequent use of hands and fingers to operate computers, telephones, key systems and office equipment.
Ability to read screens, printed materials and reservation details; close and distance vision required.
Occasional reaching, bending, stooping, or crouching to access materials, assist guests or lightly clean
Ability to to stand or sit on a stool for prolonged periods at the front desk
Ability to work indoors and outdoors, potentially in varying weather conditions and temperatures
Upon employment, submission of satisfactory proof of your identity and your legal authorization to work in the United States is required.
Granada Hotel and Bistro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion, creed, age (40 and over), disability (mental & physical), sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws.
San Luis Obispo, CA Onsite Part Time $***** per hour