Call Center Agent, Pembroke

Call Center Agent
Waltham Pest Services is the original pest control provider in the New England area.
We pride ourselves on providing first-class services with a focus on public health and safety.
We innovate to add new services to help keep the homes and business in our area safe and healthy.
We also focus on our people on the inside.
Their health and safety are just as important to us, and we want them to be happy in their roles.
We are currently seeking a Call Center Agent.
This position will be located onsite in our Pembroke, MA branch.
Waltham Offers
Competitive compensation!
Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
Paid time off (holiday/vacation/sick)
Award-winning company paid training!
Smartphone, equipment, etc.
Opportunities for growth, development, and advancement through an actual growth
Awards and recognition
Responsibilities
What You'll Be Doing:
Driving new business through inside sales to meet and exceed revenue goals
Handling inbound inquiries and making outbound calls to prospective customers
Presenting and recommending the appropriate pest management solutions, based on customer needs
Supporting regional and branch teams by setting qualified appointments for outside sales inspectors
Scheduling service appointments and ensuring a smooth customer experience
Conducting outbound outreach to generate new business opportunities for the sales team
Providing administrative support to local branches, including assisting with account updates and adjustments
Qualifications
What We're Looking For:
You thrive in a fast-paced environment, enjoy connecting with customers, and bring strong communication and inside sales skills to the table.
If you're motivated, goal-oriented, and ready to grow, this role is a great fit!
Requirements:
High school diploma or equivalent required; associate degree preferred
Strong organizational skills with excellent attention to detail
Professional verbal and written communication skills
Confident phone presence and customer-focused approach
Proficiency in Microsoft Word, Excel, and Outlook
Ability to multitask and manage a high volume of calls and tasks
Strong interpersonal skills and comfort communicating by phone and email
Must be at least 18 years old
Salary Range: $***** - $***** per hour (plus commission)
Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities