Call Center Claims Representative (Full-Time & Part-Time), Savannah

Call Center Claims Representative
Call Center Claims Representative supporting commercial and public sector clients.
We are looking for call center claims representatives to support inbound customer service, help desk, and back-office processing.
In this role, you will handle inbound inquiries, troubleshoot technical issues, assist callers with inquiries, and professionally represent some of the most recognizable brands in the world.
Schedules vary by site and project; however, we can usually find something that works for everyone.
This is an on-site, entry-level position with competitive compensation.
While prior contact center experience isn't required, experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position Responsibilities
What does someone in this role actually do?
This position supports customer service, technical support, and customer sales interactions.
You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential duties include:
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information
Appropriately escalate customer issues with the managerial team
Ensure first call resolution through problems solving and effective call handling
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
Candidate Qualifications
Wonder if you are a good fit?
It's about building relationships and turning the knowledge you gain in training into customer wins.
Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.
Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required:
Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required):
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience