Front Office Manager, Queensbury

Summary of Job:

The Front Office Manager is responsible for leading all aspects of Front Office operations in alignment with the Company's mission, service standards, and operational goals. This position oversees Front Desk, Reservations, and Guest Relations while driving exceptional guest experiences, maximizing financial performance, and fostering team development within established quality standards.

Essential Duties and Responsibilities: Direct and Coordinate activities of the Lodge by overseeing the Front Office Division including; Front Desk, Reservations and Guest Relations. Oversee overall day-to-day Front Office Division operations. Development of strategies and initiatives to maximize the financial and operational performance. Including budget development and monthly forecasting.Ensure staffing&training plans provide the support necessary to consistently exceed guest expectations Provide guidance, counseling, and development for the Front Office team. Develop, prepare, and deliver written reports, correspondence and formal presentations. Monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems.Ensures implementation of appropriate technology solutions to increase customer service, hotel revenues and create efficiencies. Ensures good safety practices of team members and guests, assisting in the maintenance of proper emergency and security procedures. Management and implementation of applicable preventive maintenance programs that protect the physical assets of the hotel.Maintain a visible presence throughout the resort by conducting regular audits and inspections of Front Office operations and guest areas, including guest rooms Ensure purchasing/receiving procedures for operating of Division supplies are followed at all times. Build effective relationships throughout the Resort&Corporate management team to ensure the effective execution of the Resort's business plan. Direct content/photography and listings on all OTA websites (Expedia, Booking.com, TripAdvisor, etc). Other duties and responsibilities as assigned. Skills and Qualifications:

Previous hospitality or hotel management experience; Front Office leadership experience strongly preferred Strong leadership, organizational, and team management abilities Ability to maintain professionalism and composure while delivering exceptional guest service Excellent written, verbal, and interpersonal communication skillsMust be able to sit, stand, or walk for long periods of time For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language Be available to work flexible hours including late nights and on weekends within the limits of applicable Federal, State and facility labor laws and guidelinesValid New York State Drivers' license preferred Proven ability to manage multiple priorities in a fast-paced hospitality environment Strong analytical, problem-solving, and decision-making skills Experience with hotel property management systems and hospitality technology platforms preferred

Pay Rate:

$62,400 annually

Other Functions:

All other duties assigned or necessary to support the resort as a whole.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.