Service Advisor, Saratoga Springs

Service Writer
Saratoga Honda has been a trusted name in the automotive industry for nearly 40 years, providing exceptional service and a hassle-free experience to our customers.
Located in Saratoga Springs, NY, we are dedicated to offering top-notch Honda sales, service, and financing while ensuring a welcoming environment for all.
As a Service Writer at Saratoga Honda, you will be the vital link between our customers and the service department.
This role is essential in ensuring customer satisfaction by accurately communicating their needs and facilitating efficient service operations.
Why Work With Us?
Competitive compensation package
Comprehensive benefits, including health, dental, and vision
401(k) retirement plan with company match
Ongoing training and development opportunities
A supportive, team-oriented work environment
Opportunity to work with one of the most trusted automotive brands in the world
Key Responsibilities:
Greet customers and ensure a warm, professional, and welcoming experience
Assess vehicle issues and maintenance needs, offering expert advice and recommendations
Prepare detailed repair orders, including costs, services required, and estimated timelines
Act as a liaison between technicians and customers, keeping clients informed throughout the repair process
Promote and upsell additional services or products that benefit the customer
Ensure all services are performed to Honda's quality standards and customer satisfaction
Qualifications:
Previous experience in an automotive service advisor role preferred
Strong understanding of vehicle maintenance and repair processes
Exceptional communication and interpersonal skills
Ability to multitask in a fast-paced environment
Proficient with computer systems and repair order software
Passion for delivering outstanding customer service
Must have a valid driver's license and clean driving record
If you are passionate about providing outstanding customer service in the automotive industry, we invite you to apply today and become a part of our dedicated team at Saratoga Honda!
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Shift:
10 hour shift
8 hour shift
Work Days:
Rotating weekends
Weekends as needed
Ability to Commute:
Saratoga Springs, NY ***** (Required)
Work Location: In person