Customer Service Representative, Schenectady

Customer Service Representative
Location:
Scotia, NY (Fully Onsite)
Work Hours:
8:00AM 4:30PM M-F
Job Type:
Temp-to-Hire
Compensation:
$20 - $25/hr.
Job Summary:
We are seeking a customer-focused
Customer Service Representative
to support client accounts from order placement through production and delivery.
This role is ideal for someone who enjoys helping customers, coordinating orders, and ensuring a smooth, positive experience from start to finish.
While this position includes some billing-related support, the primary focus is customer service and job coordination.
Key Responsibilities
Serve as the main point of contact for customer inquiries via phone and email
Assist customers with questions related to orders, pricing, timelines, and delivery
Ensure customer satisfaction by providing timely, clear, and professional communication
Resolve customer concerns efficiently and escalate issues when appropriate
Maintain accurate customer records and document interactions in internal systems
Build positive, long-term client relationships through excellent service
Coordinate print and promotional jobs from order entry through production and fulfillment
Track job progress and provide updates to customers as needed
Qualifications
24 years of experience in customer service or a customer-facing role
Experience in a manufacturing, print, or production environment preferred
Strong communication and interpersonal skills
Excellent organizational skills with the ability to multitask
Comfortable working with computer systems, CRM tools, and Microsoft Excel
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.