Customer Experience Associate, Scottsdale

Customer Experience Associate

GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride? What You'll Do

Provide customer support and technical support via phone, live chat, and email Troubleshoot software and hardware issues related to GPS Insight products Assist customers with basic setup, configuration, installation, and product navigation Guide customers through troubleshooting steps and issue resolutionDeliver excellent customer service and customer experience during every interaction Identify customer needs and suggest relevant product features, services, or upgrades Communicate clearly and professionally about solutions, troubleshooting steps, and next actions De-escalate customer concerns through active listening, empathy, and problem solvingDocument interactions, troubleshooting steps, and case updates within CRM and support ticketing systems Manage multiple support tickets and customer cases while meeting response time expectations Collaborate with technical teams, product teams, and account management Provide basic product walkthroughs and training guidance when neededSupport products including GPS devices, fleet tracking software, mobile applications, dash cameras, and ELD/HOS compliance tools Participate in ongoing product training and technical knowledge development Maintain strong time management and case management skills while handling multiple customer requestsRequirements

Entry-level candidates welcome 1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred Strong written and verbal communication skills Comfortable using computers, web applications, CRM systems, and support tools Ability to learn software platforms, SaaS products, and connected hardware devicesStrong problem-solving and troubleshooting skills Ability to remain calm and professional when assisting frustrated or upset customers Ability to work independently and collaboratively in a team environment Strong time management, multitasking, and organizational skills Accurate typing speed of 40 WPM or higherExperience with Microsoft Office, Google Workspace, or similar productivity tools Reliable, motivated, and customer-focused mindset Interest in technology, SaaS, fleet management, GPS tracking, or IT support is a plus but not required What We Offer

Fast paced and rapidly growing environment Chance to deliver mission critical data that drives the operations of our economy Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas There's more as well! Speak with us to find out all details!Benefits

401(k) matching Full Health Benefits (Health, Vision, Dental) Employee assistance program Flexible spending account Health savings account Life insurance Paid time off Parental leave Tuition reimbursement