Customer Assistance Representative Sr., Scranton

Overview:
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. 

 

This position pays $17 / hr and is located at 2909 Vestal Road Vestal New York 13850. 

 

We offer:

Paid time off

Consistent full time 40 hour per week schedule 

Employee discount

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Schedule available is: 

Monday: 8:00am to 6:00pm 

Tuesday: 9:00am to 6:30pm 

Wednesday: 9:00am to 6:30pm 

Thursday: OFF

Friday: OFF

Saturday: 9:00am to 3:00pm 

Sunday: 9:00am to 3:00pm 

Or

Monday: 8:00am to 6:00pm 

Tuesday: OFF

Wednesday: 8:00am to 6:00pm 

Thursday: 10:00am to 7:00pm 

Friday: 10:00am to 7:00pm

Saturday: OFF

Sunday: OFF

 

Responsibilities:
We are hiring now for immediate openings.  Responsibilities include:

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Understand and communicate rental terms and conditions, vehicle features and other services 

May sell optional protection products, upgrades, fuel options and other additional equipment

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

 

Qualifications:
Must be at least 18 years old

High school diploma or GED equivalent required

Some college preferred

Must have at least 1 year prior customer service retail or administrative support experience

Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.