Customer Service Coordinator, Scranton

Position Title: Customer Service & Technical Support Specialist

Purpose of the Position:

This role serves as a key point of contact for customers, providing pre- and post-sales support, managing service and repair requests, and offering specialized pricing for non-standard items. The position requires strong cross-functional collaboration and effective communication to resolve technical challenges and ensure customer satisfaction.

Key Responsibilities:

Manage customer inquiries regarding plant deliveries, services, and general communication; analyze feedback to enhance service quality.

Act as a liaison between customers and internal departments such as manufacturing, supply chain, quality, sales, and accounting.

Facilitate escalation of customer feedback to appropriate teams for resolution.

Maintain and process work orders and sample requests accurately, ensuring all customer, product, pricing, and delivery details are correct.

Ensure customer requirements align with product capabilities and specifications.

Negotiate expedited production and shipping schedules to meet urgent customer needs.

Independently handle customer accommodations with sound judgment.

Represent the organization professionally and promote positive interactions with both internal and external stakeholders.

Education Requirements:

Associate degree required

Minimum of 2 years in a customer service or related field

Required Skills:

Experience in customer service or logistics

Strong organizational, prioritization, and multitasking abilities

Proven relationship-building and negotiation skills

Effective written and verbal communication

Proficiency in Microsoft Office Suite (Word, Excel, Project)

Desired Skills:

Familiarity with PeopleSoft, Supply Chain systems, or equivalent platforms

Ability to read and interpret engineering drawings and technical documents

Soft Skills:

Team-oriented with the ability to work independently

Strong interpersonal and communication abilities

Positive attitude, enthusiasm, and high energy

Detail-oriented with strong problem-solving capabilities

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.