Customer Service Representative, Scranton

Nesco Resource is hiring for our client in the Elmira area for a Customer Service Representative.

This is a permanent f ull time position Monday thru Friday

Hourly Pay $22 to $23

Job Title: Customer Service Representative

Description:

Serves customers by providing product and service information; resolving product and service problems.

Duties:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

Customer Service

Product Knowledge

Quality Focus

Problem Solving

Market Knowledge

Documentation Skills

Listening

Phone Skills

Resolving Conflict

Analyzing Information

Multi-tasking

For Immediate Consideration call (phone number removed)

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.