Solutions Architect - Amazon Connect, Lynnwood

Job Description

Job Description

Solutions Architect– Amazon Connect

Focus:

Cloud Contact Centers | Amazon Connect Implementations Location:

Remote (US-based preferred) Employment Type:

Full-time (flexible)

About the Role

We are seeking an experienced

Solutions Architect

with hands-on expertise in

Amazon Connect

to design, implement, and scale

cloud-native contact center solutions . This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from

POC and pilot

to

production-ready

implementations in fast-moving settings.

Key Responsibilities

Architect and implement

Amazon Connect

contact center solutions end-to-end Design and configure contact center capabilities, including:

Contact flows (IVR, routing, self-service) Queues, routing profiles, and agent experiences

Deliver

POCs, pilots, and full-scale deployments

with clear documentation and operational readiness Integrate Amazon Connect with:

AWS services (Lambda, S3, DynamoDB, API Gateway) CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)

Enable omnichannel experiences (voice, chat, tasks) Implement analytics and insights using

Amazon Connect Contact Lens Provide guidance on best practices for scalability, reliability, security, and cost optimization Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals Required Qualifications

5+ years

in solutions architecture and/or contact center technologies Proven hands-on experience implementing

Amazon Connect Strong understanding of contact center concepts (IVR, routing, call flows) Experience integrating cloud contact centers with backend systems and APIs Familiarity with AWS serverless services (Lambda, API Gateway) Strong communication, stakeholder engagement, and solution presentation skillsAWS Certified Solutions Architect– Professional Preferred Skills (Nice to Have)

Experience with

Amazon Connect Contact Lens Knowledge of workforce management (WFM) and quality management tools Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) Background in consulting, startup, or innovation environments Why Join Us

Work on modern, cloud-native contact center solutions High-impact role with ownership and hands-on delivery Variety of initiatives across multiple industries Opportunity to support AWS Partner and Solutions initiatives Backed by a firm with 22 years of delivery credibility Who Should Apply

Amazon Connect architects and consultants Contact center professionals transitioning to cloud-native platforms Solutions architects who enjoy POCs, innovation, and fast execution Professionals seeking variety without early-stage startup risk Ready to make an impact? Apply now and join us on our journey!