Customer Service, Shreveport

We are seeking a reliable, organized, and outgoing Customer Service / Receptionist / Administrative Assistant to join our team. This role is essential to keeping daily operations running smoothly by supporting customer service, scheduling, and administrative tasks in a fastpaced office environment.

The ideal candidate enjoys a challenge, helping others, is comfortable multitasking, and has strong communication and computer skills. Experience in the construction or service industry is helpful but not required. Experience with SM8 (Service Mate) is a plus, but training will be provided.

Key Responsibilities:

• Answer and direct incoming phone calls in a professional manner

• Create and manage work orders in the company service program

• Schedule and dispatch service technicians

• Greet customers coming into the office and assist with inside sales and quotes

• Receive and process customer payments

• Maintain and update customer files and records

• Issue purchase orders and log checks in the purchase order log

• Assist with collections and follow up on outstanding balances

• Perform daily work order reviews to identify followup service, parts, or quotes needed

• Follow up on parts and materials ordered for jobs and update work orders accordingly

• Coordinate with team members to ensure jobs are completed efficiently

• Order materials and equipment needed for scheduled jobs

• Request pricing from suppliers for quote preparation

• Perform other administrative and office duties as assigned

Qualifications:

• Previous customer service or administrative experience preferred

• Strong computer skills and familiarity with Microsoft Word and Excel

• Ability to quickly learn new software programs (including company service program)

• Excellent phone etiquette and communication skills

• Strong organizational skills and attention to detail

• Ability to multitask and prioritize in a fastpaced environment

• Positive attitude and a teamoriented mindset

Preferred (Not Required):

• Experience in construction, service, or traderelated industries

• Dispatching or scheduling experience

What We’re Looking For:

We are looking for someone who is friendly, dependable, organized, and proactive, with a natural ability to assist customers and keep office operations running smoothly.