Administrative Assistant - Order Processing, Bossier City

Administrative Assistant
We're seeking a highly organized, proactive, and energetic Administrative Assistant to support our order processing team in Bossier City, LA.
This role plays a key part in daily business operations and customer support.
Primary responsibilities include:
Accurately entering and managing customer orders
Handling incoming customer calls with professionalism and efficiency
Processing and maintaining essential paperwork and documentation
Supporting internal teams to ensure smooth workflow and communication
The ideal candidate thrives in a fast-paced environment, communicates clearly, and takes ownership of their work while delivering outstanding service to both internal and external stakeholders.
Education & Experience:
High School Diploma required
Experience in Manufacturing, Architecture, Construction, or a related field preferred
Knowledge, Skills & Abilities:
Proficient in Microsoft Office Suite
Strong organizational skills with the ability to prioritize and manage multiple tasks
Detail-oriented with a high level of accuracy
Excellent written and verbal communication skills
Strong presentation and interpersonal skills
Customer-Focused Mindset:
Demonstrates a commitment to exceptional service
Takes ownership in resolving customer concerns (or ensures proper follow-up)
Actively listens, asks clarifying questions, and confirms understanding
Follows up promptly and consistently
Builds positive connections through professionalism, warmth, and respect
Work Style & Professional Attributes:
Strong sense of accountability and reliability
Positive attitude and team-oriented mindset
Able to work independently while also collaborating effectively
Comfortable working autonomously with guidance on complex matters
Open to feedback and adaptable to change
Actively supports and engages in company culture
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Gordon, Inc. was founded in Shreveport, Louisiana, ****.
Gordon, Inc., is now located in Bossier City, LA with a state-of-the-art manufacturing facility utilizing over 300,000 square feet, and globally supported by over 70 independent manufacturing representatives.
Gordon specializes in sustainable architectural metal products for interior and exterior applications.
Product applications include specialty metal ceilings and wall systems, drywall and plaster trims, column enclosures, and many other architectural specialty products.
Systems are designed for commercial, acoustical, educational, cleanroom, data center, healthcare, correctional, industrial, and institutional environments.
Gordon, Inc. is an award-winning manufacturer and is widely known throughout the industry as the leader in custom architectural specialties.
Company Benefits:
Gordon is an Employee-Owned Company.
As an employee of Gordon, Inc., you will participate in the Gordon, Inc.
Employee Stock Ownership Plan (ESOP).
This Plan allows Gordon Inc employees to share in the value and growth of the company and accumulate ownership in the stock of the company, at no cost.
Gordon, Inc. also offers Health, Dental, Voluntary Term Life and Disability Insurance, Employee Assistance Program as well as a comprehensive 401(k) Retirement Plan and paid time off.
Gordon is an equal opportunity employer.