Call Center Representative, Maryland

Overview:

 

This call center position is almost entirely remote at this time save for training and meetings!

Eye Doctors of Washington has an exciting career opportunity for a Call Center Representative. We are a progressive, multi-location, fast-paced ophthalmology practice. Interested candidates should be comfortable working independently and as a team member. If you are energetic and ready to take your career to the next level, then this is the position for you.

 

If you don’t have all the skills listed below, don’t be discouraged. No resume paints a complete picture of a person. There is a good chance that you are more wonderful than you think. So please apply.

Responsibilities:
Schedule appointments for patients

Answer telephone calls promptly and in a polite and professional manner

Obtain and enter accurate demographic and all relevant appointment information into Centricity EMR (date of birth, email address, name, telephone number, name of insurance, name of referring doctor, reason for visit, etc.)

Answer questions and offer other relevant and pertinent information, as requested, to provide patient-focused and patient-oriented service and an extremely positive impression of our wonderful practice

Act as a liaison for the patients and the practice

Use sound judgment when handling calls, particularly with upset patients

Collect balance payments over the phone

Meet the average handle time of 3 minutes

Qualifications:
High school diploma required

Bi-lingual, English/Spanish is highly preferred

Previous call center experience is helpful, but we will train an exceptional candidate

In Turn We Will Provide:

Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability

Company paid life insurance

Paid holidays and generous paid time off

Paid parking where applicable

Team oriented working environment where you are heard and respected

Clear career ladder opportunities