Customer Service Representative, Garrett Park

Overview:
Are you passionate about helping people and providing outstanding customer service?
Were building a compassionate, responsive, and detail-oriented customer service team to serve as a trusted resource for members navigating their benefits and healthcare questions.
In this role, youll assist customers over the phone and email, answer benefit and eligibility questions, help resolve claims issues, and deliver a positive customer experience every day.
Responsibilities of the Healthcare Customer Service Representative:
Answer customer questions regarding benefits, claims, eligibility, and payments
Provide friendly, professional support via phone, email, and written communication
Research and resolve customer concerns with empathy and accuracy
Document interactions and maintain accurate records
Assist with enrollment updates and administrative support tasks
Collaborate with internal teams and vendors to resolve issues efficiently
Requirements of the Healthcare Customer Service Representative:
1+ year of previous call center experience
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Comfortable using Microsoft Office and computer systems
Punctuality and reliability
Typing speed of 40+ WPM
High school diploma or equivalent
Why Join Us?
Meaningful work helping customers every day
Stable organization with growth opportunities
Opportunity to build valuable customer service and healthcare administration experience
If you enjoy helping others, staying organized, and creating positive customer experiences, wed love to hear from you!