Customer Service Representative, Bethesda

divh2Customer Service Representative/h2pAs the Customer Service Representative, you will provide onsite full-time Customer Service Concierge Desk/Conference Center Support.
This position has high client visibility and promotion potential.
/ph3Essential Job Functions:/h3ulliResponds to all telephone, walk-in, and electronic inquiries for assistance.
/liliTracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.
/liliCreates meeting reservations and configures conference rooms in accordance with individual requests.
/liliProvides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown.
Ensures conference rooms are clean and void of classified materials at the end of the day.
/liliPerforms other administrative duties, as needed.
/li/ulh3Education Experience:/h3ulliHigh School Diploma or GED.
/liliMinimum of one (1) year of recent experience working at a customer service center.
/liliMust be proficient in the use of Microsoft Office, primarily Word and Excel.
/li/ulh3Knowledge Skills:/h3ulliStrong interpersonal skills to maintain effective working relationships with team and customers.
/liliGood oral and written communication skills sufficient to respond to customers routine questions in a clear and concise manner.
/liliAbility to manage own activities and workflow under tight deadlines.
/liliAbility to apply a strong customer focus orientation to understand customer requirements and suggest and implement solutions.
/liliAbility to ensure that management, co-workers, customers, and stakeholders are kept informed.
/li/ulpActive Top Secret SCI/ppIntrepid Acquisition Holdings, LLC/p/div