Customer Service Retail Associate, Bethesda

Customer Service Retail Associate

Location: Bethesda, MD Type: Contract To Hire Compensation: $18.00 - $19.50 per hour Contractor Work Model: Onsite Hours: Monday through Friday, 8:00 AM

4:30 PM Responsibilities Deliver an exceptional customer experience to every patron

bringing energy, warmth, and genuine product and services knowledge to every interaction Ensure all open/close procedures are accurately completed Prepare incoming merchandise for display and sale, using established visual merchandising standards and techniques Assist to achieve budgeted financial performance through effective salesmanship, using good judgment to solve problems, and ensuring loss prevention protocols are executed at all timesProperly record sales, returns, and other sales transactions to accurately track inventory Ensure daily established standards are met regarding sales floor condition being "grand-opening" ready at all times, and ensuring a clean, fully stocked sales floor, as well as organized back stock of merchandise to support salesDemonstrate effective prioritization and organization to handle increased volume during peak business periods, including summer sales and inventory season Show flexibility by being willing to provide coverage at other locations when necessary in the absence of other team members Other duties may be assigned as necessaryProcess markdowns Prepare reorders of assigned vendors' merchandise for supervisor's review Monitor remaining inventory and recommend reorders to supervisor Assist in fulfilling eCommerce orders Requirements Must have a self-starter attitude, with the ability to work independently Must display confidence with customer interactions, with the ability to solve problems independentlyMust be neat, organized, and have the ability to maintain daily, monthly, and yearly files/paperwork Experience with visual merchandising techniques, with an ability to maintain an orderly, attractive store environment Experience using Microsoft Office, and the ability to quickly pick up skills with new programsMust possess mobility to work in a retail setting, and the stamina to maintain attention to detail despite interruptions, strength to lift and carry boxes of books weighing up to 50 pounds At least one year of retail or customer-facing experience preferred; we welcome candidates who are eager to grow with our teamExperience with administrative roles and functions a plus