Salesforce Platform Manager, California

JOB TITLE: Salesforce Platform Manager

DEPARTMENT: Information Technology

REPORTS TO: Chief Information Officer, Information Technology

EFFECTIVE DATE: Immediate Hire, In-Office

Role Summary:

The Salesforce Platform Manager is the strategic leader and authority over the global Salesforce ecosystem. This role owns the end-to-end platform roadmap, governance structure, and stakeholder engagement model to ensure Salesforce capabilities align tightly with enterprise business priorities. The role blends CRM vision with technical fluency able to translate executive intent into scalable, secure, and business-ready solutions.

This individual will define and oversee platform strategy, architecture alignment, user enablement, cross-cloud integrations, and DevOps maturity. They will lead the governance of the platform globally while also empowering regional execution and adoption. This role reports directly to the CIO and serves as a bridge between executive leadership and delivery teams.

Key Responsibilities:

Strategic Leadership

Own the Salesforce platform roadmap, ensuring alignment with corporatestrategies and transformation initiatives across Sales, Marketing, Service, Legal, and Operations.

Responsible for governing solution prioritization, platform investments, and innovation pipeline.

Lead stakeholder engagement, drive CRM adoption, and champion Salesforce as a business value enabler.

Manage relationships with (url removed), ISV partners, and third-party system integrators (SIs).

Define and enforce global platform governance while supporting regionalized execution and compliance requirements.

Architectural Oversight

Ensure technical strategies align with enterprise architecture, including systemintegrations, data models, and security standards.

Guide technical design decisions with the authority to challengearchitecture andvalidate risk; delegate implementation to architects and developers.

Oversee and review platform architecture including multi-cloud deployments(Sales, Service, Marketing, Data Cloud).

Align release strategy and DevOps maturity, including CI/CD pipelines, environment management, and compliance guardrails.

Platform Operations & Delivery

Coordinate delivery teams across development, QA, and release management;ensure agile practices are followed.

Standardize architectural frameworks, design patterns, and platform performance metrics.

Support data integrity, security posture, and integration architecture with enterprise platforms (e.g., ERP, MDM, finance systems).

User Enablement & Change Management

Define and lead the user enablement strategy, including training frameworks, learning content, and role-based onboarding.

Build and scale internal Salesforce Champions networks to drive adoption and localized support.

Create executive dashboards to track adoption, sentiment, and platform ROImetrics.

Lead organizational readiness and change enablement for new releases and capability rollouts.

Qualifications

8+ years of progressive Salesforce experience, including platform leadership in enterprise environments.

Deep fluency in Salesforce architecture across Sales, Service, Marketing, and Experience Clouds.

Strong understanding of platform governance, security models, and global compliance practices.

Demonstrated success leading to cross-functional transformation through Salesforce technologies.

Experience with AppExchange solutions, middleware integration, and DevOps tools(e.g., Gearset, Copado, Azure DevOps).

Familiarity with Agile, CI/CD pipelines, and environment lifecycle governance.

Preferred Certifications

Salesforce Certified Application or System Architect

Salesforce Administrator

Salesforce Integration Architecture Designer

Salesforce Platform Developer I/II

CTA knowledge or experience is a plus

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