Veterinary Customer Service Represensitive, Simi Valley

Job Title

Main point of contact for clients. Combines customer service, scheduling, administrative work, and basic coordination with the veterinary medical team to ensure a smooth experience for both pets and owners. Front Desk&Client Interaction

Greet clients and their pets when they arrive at the clinic Answer phone calls and respond to voice messages, emails, texts and online appointment requests Provide general information about services, hours, and policies Check clients in and out for appointments New client check in, new client forms and entry of new client/patients into practice softwareCreate and distribute new client folders Keep reception and waiting areas clean Appointment Scheduling

Schedule appointments Coordinate urgent or emergency appointments and secure deposits when needed Call to remind and confirm upcoming appointments Medical Record Management

Create and update patient records Obtain and enter records from other vet offices Verify and update client contact information Scan or upload documents Follow up to obtain correct client information when reminder cards are returned Client Communication

Relay messages between veterinarians, technicians, and pet owners Notify clients when prescriptions, lab results, or pets are ready for pickup Follow up with clients after appointments or procedures Respond to reviews in online platforms Discuss feedbacks with clients and fulfill the clients' needsAdministrative Support

Order or track front desk supplies Help coordinate referrals to specialty clinics if needed Help assistants as needed: laundry, mail, deliveries, boxes, additional cleaning