Bilingual Customer Service Representative, Sioux Falls

Bilingual Customer Service Representative
Bring Your Service.
Bring Your Accuracy.
Bring Your Customer Care.
At Goal Solutions, we're on a mission to transform the consumer finance industry with data, technology, and a talented team.
Our company is growing fast and so is our need for customer-focused professionals who deliver accurate, compliant, and empathetic borrower support.
Our Customer Service team is a core part of how Goal delivers exceptional borrower experiences while maintaining strong compliance and operational standards.
We partner closely with servicing, compliance, and operations teams to ensure borrowers receive clear information, timely support, and consistent service.
As a Bilingual Customer Service Representative, you play a critical role by serving as a primary point of contact for borrowers and supporting the integrity of our servicing operations.
What You'll Do
Support borrowers through inbound and outbound communication, serving as a trusted resource while ensuring all interactions, documentation, and follow-up align with regulatory requirements and internal procedures.
Impact You'll Make in This Role
Consistent, professional borrower support across phone, email, and written correspondence
First-touch resolution of borrower questions whenever possible
Accurate and timely documentation of customer interactions and account activity
Strong compliance alignment through adherence to procedures and guidelines
Positive borrower relationships built on clarity, empathy, and trust
Key Role Responsibilities
Answer inbound calls from borrowers regarding consumer loan servicing
Make outbound calls to return voicemails, provide account updates, and discuss repayment options
Respond to borrower emails and written correspondence in a timely and professional manner
Use your bilingual skills to communicate with borrowers in English and Spanish
Record and track customer interactions and activities in the system of record
Perform administrative functions including document tracking, payment recording, legal tracking, and ad-hoc projects
Follow standard operating procedures to meet or exceed documented service level goals
Maintain a high degree of awareness around information security and data privacy
Adhere to all compliance, regulatory, and operational guidelines
What You Bring
Experience in a customer service or customer-facing role
Strong written and verbal communication skills
High attention to detail and ability to follow documented procedures
Ability to manage multiple tasks, prioritize effectively, and meet service level goals
Proficiency in Microsoft Outlook, Word, and Excel
Why You'll Love Working Here
People stay at Goal Solutions because they can grow, contribute, and make a meaningful impact.
We value reliability, curiosity, and people who take pride in doing things the right way.
Benefits include
Competitive salary + bonus eligibility
401(k) with 4% company match
Medical, dental, and vision
Annual HSA contribution: $1,700
Life insurance, disability, and critical illness coverage
Birthday holiday
Two Community Days
Free snacks and beverages in the office
Paid Parental Leave
Generous PTO
Tuition reimbursement
$2,000 Vacation Incentive after 3 years + Sabbatical
Wellness funds, community funds, and more
Minimum Qualifications
Speak fluent English and Spanish (a fluency test will be administered)
6 months of customer service experience in a call center, retail, or customer-facing role
Proficiency in Microsoft Outlook, Word, and Excel
Experience managing workflows and multiple tasks simultaneously
Ability to follow documented Best Practices and Standard Operating Procedures
Clear, concise, and professional communication skills
Preferred Experience
Experience in consumer finance, loan servicing, or student lending
Experience working in regulated or compliance-driven environments
Knowledge, Skills & Abilities
Strong attention to detail and accuracy
Customer-first mindset with a problem-solving approach
Ability to remain professional and empathetic in high-volume environments
Strong organizational and time-management skills
Ability to operate independently while collaborating with a team
About Goal Solutions
Goal Solutions ("Goal" or the "Company") is an innovative financial services company delivering comprehensive and customizable Primary and Backup Servicing, Asset Management, and SPV Administration solutions.
Driven by technology, data science, and industry expertise, Goal is a strategic partner across the entire consumer finance lifecycle.
Our experienced leadership team has worked collaboratively for over a decade, managing over $42B in consumer assets.
Directly or through its subsidiaries, GSS Data Services, Launch Servicing ("Launch") and Turnstile Capital Management ("TCM"), Goal serves key markets such as residential solar, home improvement, student finance, and a growing number of personal loan providers.
Currently, Goal supports a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities.
Goal will continue to grow the business both organically and through acquisitions.
Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community.
Our company is headquartered in San Diego, CA and has been named "Best Places to Work" by the San Diego Business Journal since ****.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job.
However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.