Customer Service Manager, Brookings

Wendy's - ******th Street - Responsibilities: Training, monitoring and reinforcing food safety procedures to crew members; Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close; Organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan; Conducting regular table visits to gain feedback on customer experience and coaching crew members based on findings; Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities