Customer Service, Sioux Falls

Home Warranty of the Midwest, Inc. is currently taking applications for a reliable individual to work on our claims team in our
Sioux Falls, SD
OR Rock Rapids, IA location.
The ideal candidate would have strong communication skills as well as computer skills and customer service experience.
This opportunity has a variety of job duties, a casual work environment and great benefits with a progressive, fast-growing company.
Responsibilities
Investigate the nature of the incident being claimed
Evaluate inspection reports, photos, previous service invoices
Enter data detailing the events and damage related to the incident
Review the claim-holder's warranty in order to determine what should be covered
Coordinate the services of mechanics to ensure the item is repaired
Negotiate claim settlements with claimants
Requirements
Qualifications
2+ years prior experience in a similar role or call center experience is strongly preferred
Willingness to accept new challenges
Superior communication skills
Analytical thinking skills
A strong attention to detail
Skill and experience with negotiations
Ability to handle conflict
Sound computer skills or the ability to quickly learn new software
A strong work ethic and time management skills
Basic knowledge of HVAC, plumbing and/or electrical systems preferred
Bilingual (Spanish/English) preferred