Customer Service Representative, Hauppauge

About the Company
Peerless Electronics is dedicated to providing exceptional products and services in the electromechanical industry.
Our mission is to build strong relationships with our customers by understanding their needs and delivering tailored solutions.
About the Role
The Customer Service Representative assists sales and management in all tasks relating to customer service and customer satisfaction.
They also provide general office and administrative support to other departments and management.
Responsibilities
Distribute, forward, or answer customer faxes, emails, and web inquiries accordingly
Update customer portals as needed (e.g. open order reports, expedites, pull in/push outs, renew tokens etc.)
Manage web order activity by review of daily order confirmations and the action of reallocations, expedites, cancellations, return authorizations, etc.
Work customer open order reports.
Review pull in/ push out requests.
Advise accordingly.
Coordinate vendor expedites/ communications with the purchasing team.
Expedite or change schedule of an item on a sales order (accelerated schedules only)
Send customers C of C or packing slips if requested
Complete customer surveys/forms
Review daily UPS notifications and advise sales of any updates
Prepare and mail form letters, line cards and other related documents
Answer central telephone system and direct calls accordingly
Receive the public and answer questions, in person and by telephone; respond to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department
Various office work, (e.g. daily attendance, ordering calendars, ordering food, sending flowers etc.)
Assume additional responsibilities as requested by management
Qualifications
High School diploma or equivalent preferred
Two years of customer service experience preferred
Good organization skills
Attention to detail
Accurate typing and Data Entry skills
Accurate filing skills.
Able to multi-task
Good inter-personal skills
Able to work in a fast-paced department
Physical Requirements
Hand dexterity ability (ability to operate telephone, computer)
Ability to sit for extended periods of time
Work Authorization
This position requires use of information or access to hardware which is subject to the international Traffic in Arms Regulations (ITAR).
To perform the position, you must be a U.S. Person as defined by ITAR.
ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.
Compensation:
$*****-$***** per hour depending on experience