Field Service Engineer - Granger, South Bend

The Field Service Engineer will play a critical role in providing support for packaging machines to our clients. Your primary responsibility will be to respond to client emails and calls, assess their needs, and provide assistance. This often involves traveling to the customers location to perform hands-on work on the machine, with approximately 50-60% of the role dedicated to travel. Building strong working relationships with customers is essential, as you will be viewed as a vital partner in their profitability. Additionally, this position allows you to suggest other products or services, earning a 1% commission on successful recommendations.

Company Culture and Environment

Our company fosters a supportive and collaborative atmosphere where Field Service Engineers are empowered to build meaningful relationships with clients. We value customer satisfaction and strive to ensure that our engineers feel like integral members of our clients teams.

Career Growth and Development Opportunities

As a Field Service Engineer, you will have opportunities to further develop your technical skills and knowledge of industrial packaging machinery. The role encourages innovation and the pursuit of excellence, which can lead to career advancement within the company.

Detailed Benefits and Perks

$50 per diem for travel expenses

Company truck provided for travel to work sites

Internal travel assistant for booking and changes

Serious efforts to minimize weekend travel

Profit-sharing opportunities with a 1% commission on recommended parts purchased

Compensation and Benefits

Competitive salary based on experience

Comprehensive benefits package to be provided shortly

Why you should apply for this position today

This role offers an exciting opportunity to work closely with clients while traveling and solving technical challenges in the field. By applying today, you can become an essential part of a company that values customer relationships and provides avenues for personal and professional growth.

Skills

Experience in setting up, fine-tuning, and programming additional logic

Proficiency in performing factory acceptance tests (F.A.T)

Ability to respond promptly and effectively to customer service calls and maintenance requests

Knowledge of maintenance repairs, system overhauls, and troubleshooting existing equipment

Strong communication skills and customer service orientation

Responsibilities

Set up, fine-tune, and program additional logic for new projects

Respond to customer service calls and maintenance needs effectively

Automate and integrate industrial packaging machinery, including VFFS and HFFS systems

Perform maintenance repairs, system overhauls, and troubleshooting on existing equipment

Capture customer information for invoicing purposes

Log all customer calls and activity, tracking expenses incurred during service delivery

Qualifications

Must be a US Citizen or Green Card holder

Proven experience in relevant technical roles

Strong background in customer service and technical support

Education Requirements

High school diploma or equivalent

Technical certifications in relevant fields are preferred

Education Requirements Credential Category

Technical Certifications preferred

Experience Requirements

Experience in a similar field service engineer role is highly desirable

Previous experience with industrial packaging machinery is a plus

Why work in Granger, IN

Granger, IN, is a welcoming community characterized by its friendly atmosphere and family-oriented environment. With access to outdoor recreational activities and a variety of local amenities, it offers a comfortable lifestyle that balances work and leisure. The region is also conveniently located near South Bend, providing additional opportunities for entertainment and cultural experiences.

Employment Type: Full-Time
Education Level: Bachelor's degree

Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions):

1. Are you willing to traveling out to the customer's location to perform work directly on the machine (approx. 50-60% of the time in the role is travel).

2. Do you have experience in Setting up, fine tuning, programming additional logic, and performing F.A.T.

3. Do you have experience in Responding to customers service calls & maintenance promptly and effectively.

4. Do you have experience in Performing maintenance repairs, system overhauls, and troubleshooting on existing equipment.

5. Must be a US Citizen or Green Card holder.