Lead Field Service Engineer, South Bend

Job Title: Lead Field Service Engineer
Location: Granger, IN (On-site)
Employment Type: Direct Hire
Industry: Packaging and Containers
Experience Required: 2+ Years
Education Level: Open to all levels

About the Role:

We are seeking a highly skilled Lead Field Service Engineer to join our team! In this role, you will be responsible for providing top-tier service and support for industrial packaging machinery. This includes setting up and fine-tuning equipment, programming additional logic, and troubleshooting technical issues. As a key liaison between our company and customers, you will help ensure smooth operations, customer satisfaction, and even have the opportunity to earn commission on recommended products and services.

50-60% travel required to client locations for on-site troubleshooting and support.

Key Responsibilities:

Travel to customer sites to install, fine-tune, and optimize packaging machinery.

Program and integrate VFFS & HFFS Baggers, Scale Systems, Check-Weighing Systems, Metal Detection/X-Ray Detection, Conveyor Systems, and Print Systems.

Respond to service calls promptly and effectively.

Perform maintenance, repairs, system overhauls, and troubleshooting on existing equipment.

Capture customer details for invoicing and document all service activities.

Provide recommendations for additional products and services, earning 1% commission on successful purchases and installations.

Travel Perks & Support:

$50 per diem in cash for meals and expenses.

Flights depart from South Bend for easy travel access.

Flexible travel scheduling choose the best options for your comfort and efficiency.

Dedicated internal travel assistant to handle all booking needs and flight changes.

Serious effort to avoid weekend travel to keep you home with family whenever possible.

Requirements:

2+ years of experience in a field service or engineering role.
Hands-on experience with setting up, fine-tuning, and programming industrial packaging machinery.
Ability to respond quickly to customer service calls and maintenance needs.
Strong troubleshooting skills for system overhauls and repairs.
Willingness to travel (50-60% of the time).

Benefits & Compensation:

Competitive Salary ($75k-$85k based on experience).
Company truck provided for work travel.
Profit sharing Earn 1% commission on recommended parts if purchased and installed.
Full benefits package (details provided upon request).

Join our team and become a trusted partner in our customers success!

Apply now and take the next step in your Field Service Engineering career!