Operations Assistant - Sparks, Nevada

Job Opportunity At UniUni
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from coast to coast, and is rapidly expanding across the United States.
Founded in ****, UniUni's tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.
At UniUni, we offer exciting opportunities to our employees to achieve their career goals.
We value lateral moves as much as vertical promotions we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career.
We know you are not only seeking a job, but a career to pursue.
If you are ready to join UniUni's dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.
Core Responsibilities
Coordinate daily with dsps and drivers to ensure attendance, route readiness, and compliance.
Verify driver check-in, route assignment, and departure timelines.
Monitor driver performance, pod compliance, and communication quality.
Escalate service or behavioral issues to hub manager as needed.
Prepare and release daily routes according to volume and cutoff time.
Confirm route allocation accuracy and system alignment before driver departure.
Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders).
Ensure all scanners/devices are functioning prior to route launch.
Review failed delivery cases and assign redelivery routes accordingly.
Coordinate with dsps to ensure next-day redelivery completion.
Monitor aging packages and prevent backlog accumulation.
Track repeat failure addresses and escalate recurring issues.
Review incorrect or incomplete addresses in the system.
Conduct address verification and update system records timely.
Communicate corrected information to drivers and dsp teams.
Reduce delivery failure caused by zipcode or input errors.
Identify and categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.).
Investigate root causes and document findings.
Coordinate with warehouse team for package location and status verification.
Ensure proper system update and status accuracy for all exceptions.
Maintain real-time communication between dispatch, dsps, warehouse, and management.
Provide daily dispatch and exception summary report.
Support operational improvement initiatives to enhance dispatch efficiency and reduce cost.
Qualifications
Experience in logistics, last-mile operations, or dispatch coordination preferred.
Familiar with dsp model and driver performance management.
Strong problem-solving and multitasking ability in fast-paced environment.
Proficient in excel and dispatch systems.
Bilingual (english/chinese /spanish) preferred.