ServiceNow ITOM SME, Spokane

ServiceNow ITOM SME

My client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries.Location - Spokene, WA Job Type--C2C Job Summary Seeking an experienced Associate Principal with expertise in ServiceNow ITOMServiceMapping and related ServiceNow ITOM modules to lead architecture and implementation initiatives Job Description Lead the design and architecture of ServiceNow ITOMServiceMapping solutions within enterprise environmentsDevelop and implement strategies for ServiceNow ITOM modules including Service Mapping Discovery CMDB Connected Operations Cloud Observability Governance and Cloud Insights Collaborate with crossfunctional teams to ensure integration and alignment of ITOM solutions with business objectives Drive continuous improvement of ServiceNow ITOM processes and frameworks to optimize operational efficiencyProvide technical leadership and guidance on best practices for ServiceNow ITOM architecture and deployment Analyze complex IT infrastructure and service dependencies to enhance service visibility and management Ensure compliance with industry standards and organizational policies in ITOM implementationsMentor and support junior team members in ServiceNow ITOM technologies and architecture principles Roles and Responsibilities Own the endtoend architecture and implementation of ServiceNow ITOMServiceMapping projects Collaborate with stakeholders to capture and translate business requirements into technical solutionsOversee configuration customization and integration of ServiceNow ITOM modules to meet client needs Lead troubleshooting and resolution of technical issues related to Service Mapping and associated ITOM components Work closely with architects and platform teams to ensure scalable and maintainable solutionsDevelop and review technical documentation including architecture diagrams process workflows and implementation guides Conduct knowledge transfer sessions and training for internal teams and clients Stay updated with the latest ServiceNow ITOM features and industry trends to recommend improvementsManage relationships with clients and stakeholders to ensure project alignment and satisfaction Skills Mandatory Skills : ServiceNow ITOM-ServiceMapping Good to Have Skills : ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow ITOM-Cloud Insights, ServiceNow ITOM-Discovery, ServiceNow ITOM-Governance, ServiceNow-Cloud ObservabilityDisclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.