Assistant Customer Account Manager, Humble

Assistant Customer Account Manager
Bridgeway is a rapidly growing Pittsburgh based company that is already among the country's largest specialty transportation providers.
Join an exciting and dynamic work environment where team members work together to deliver world class support to our customers, drivers, agents and carriers.
With over a half a million loads annually, and a legacy of service to customers in critical industries, Bridgeway has a history of solving the country's toughest transportation problems.
Join our team and become the future of freight!
Responsibilities
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered data by reviewing, correcting, deleting, or reentering data.
Answer phones and respond to emails in a courteous and timely manner
Communicate effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
Escalates all non-routine customer inquiries appropriately to solve operational issues
Maintains operations by following policies and procedures and reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Assist the settlements manager with any special projects
Other duties as assigned.
Job Requirements
High school graduate or equivalent, college degree preferred
Previous experience in a customer service setting
Good problem solving skills and ability to deliver excellent customer service in a demanding and fast paced environment
Strong attention to detail and accuracy with excellent task organization skills and ability to multitask
Above average numeracy/mental math skills
Proficiency in Microsoft Excel is strongly preferred
Direct experience in transportation/logistics is strongly preferred
The company provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information or other categories protected by law.