Principal, Solutions Architect, Springfield

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You'll Be Doing:

Principal Product Solutions Architect, Specialty Product Management

Role Overview

The

Principal Product Solutions Architect

is a Director-level individual contributor responsible for bringing senior product judgment into customer solutioning before commitments are made. This role ensures Evolent's specialty solutions are

product-coherent, commercially sound, and operationally sustainable

from early customer engagement through delivery transition.

This role exists to solve a critical business problem: preventing non-standard customer commitments, custom solutioning, and under-scoped deal structures from creating downstream burden on Product, Engineering, Operations, and Delivery.

Operating at the intersection of Product, Strategic Accounts, Sales, and Delivery, this leader ensures solution decisions are anchored in

product strategy, platform intent, workflow standards, and economic reality

, not just short-term deal momentum.

While this role will be customer-facing and deeply engaged in commercial discussions, it is

not a sales engineering role and not a custom solution design role

. It is a product-led governance role with explicit accountability to:

protect product and platform integrity

distinguish standard capability from true customization

make tradeoffs visible before commitments are made

surface delivery, pricing, and roadmap implications early

reduce downstream rework, escalation, and avoidable complexity

The Principal Product Solutions Architect is accountable for improving the quality of solution decisions upstream, especially in complex, high-stakes, or strategically ambiguous opportunities.

Core Responsibilities

Product-Led Solution Governance

Serve as the senior product authority in pre-commitment solution shaping, ensuring proposed customer solutions:

align to product strategy and roadmap direction

reflect standardized, productized workflows wherever possible

stay within supported product and configuration boundaries

make tradeoffs explicit across customer value, product integrity, delivery feasibility, and long-term scalability

Apply strong product judgment to distinguish clearly between:

core product capabilities

supported configuration patterns

custom requests that create new product, engineering, or operational burden

exceptions that may be justified strategically but require explicit decision-making and cost visibility

Drive higher decision quality in commercial and early discovery contexts, even when not the final decision-maker.

This role is measured by the

soundness of upstream solution decisions and the reduction of downstream complexity

, not by volume of deals supported.

Commercial Guardrails and Deal Integrity

Partner with Strategic Accounts, Sales, and Product leaders to ensure customer commitments are grounded in a realistic understanding of:

what the product does today

what can be configured within standard patterns

what requires non-standard customization

what creates incremental implementation, engineering, support, or roadmap burden

Make the commercial implications of solution choices visible early, including:

custom work that should be reflected in deal structure or pricing

customer-specific asks that do not create reusable value for the broader portfolio

commitments that imply roadmap changes, technical debt, or operational lift

strategic exceptions that require deliberate executive review

Actively challenge, redirect, or escalate solution proposals that create material risk to platform health,

delivery success,

pricing integrity

, or

future roadmap flexibility.

Help ensure that Evolent does not absorb hidden product and engineering cost through poorly structured or under-scoped commercial commitments.

Portfolio and Workflow Coherence

Own the coherent representation of Evolent's specialty product ecosystem across specialty products, ensuring solutions are positioned as an integrated portfolio rather than a collection of one-off offers.

Maintain and evolve canonical end-to-end workflow models spanning:

intake

clinical review

decisioning

correspondence

downstream operational execution

Ensure workflows presented internally and externally are:

operationally accurate

consistent where product intent is shared

explicit where variation is intentional and justified

usable as a basis for solutioning, scoping, and implementation planning

Surface second-order and downstream impacts of solution decisions across delivery, operations, support, and future product flexibility.

Early Discovery and Product-to-Delivery Continuity

Engage early in customer discovery and solution shaping to ensure opportunities stay aligned to:

product intent

known workflow standards

feasible delivery models

realistic configuration and implementation boundaries

Provide continuity from pre-sales through transition by documenting and communicating:

original product assumptions

agreed scope boundaries

known risks and tradeoffs

any strategic exceptions or non-standard commitments

Serve as a key bridge between Product, Sales, Strategic Accounts, and Delivery to reduce downstream rework, scope confusion, and execution escalations.

Strategic Exception Management

Establish and apply clear decision frameworks for when customer-specific solutioning should be:

absorbed into standard product patterns

delivered through supported configuration

priced and scoped as custom work

declined or escalated as misaligned to strategy

Partner with Product and Commercial leadership to ensure exceptions are evaluated not only on revenue opportunity, but also on:

reuse potential across customers

delivery complexity

engineering burden

support burden

time-to-value

impact on product roadmap and platform sustainability

Help create greater organizational clarity on where Evolent should flex for strategic advantage and where it should hold the line.

Organizational Leverage and Product Maturity

Raise solution quality and product maturity across the organization by:

modeling strong product judgment and tradeoff thinking

creating reusable solution patterns and decision frameworks

improving clarity on product boundaries, configuration standards, and workflow intent

informally mentoring Product Managers and commercial partners on product-led solutioning

Support the evolution of a more disciplined, product-led commercial model where customer solutioning strengthens the portfolio rather than fragmenting it.

Success Measures

Success in this role will be measured by outcomes such as:

reduction in non-standard or under-scoped customer commitments

improved clarity on standard vs configurable vs custom solution patterns

better pricing and deal structuring for custom work

fewer downstream delivery escalations and scope disputes

reduced avoidable burden on Product and Engineering caused by pre-sale decisions

stronger reuse of productized workflows and solution patterns

improved alignment between commercial commitments and roadmap/platform strategy

Qualifications

Bachelor's degree in Business, Engineering, Computer Science, Healthcare Administration, or a related field; advanced degree preferred

10+ years of experience in Product Management, Solution Architecture, Product Strategy, Implementation Strategy, or related roles in a complex technology environment

Significant experience operating in pre-sales, commercial shaping, or strategic discovery contexts while representing product and platform interests

Deep understanding of how customer commitments translate into product, engineering, implementation, and support burden

Proven ability to evaluate solution tradeoffs through a product, operational, technical, and commercial lens

Strong executive presence and the ability to influence senior leaders across Product, Sales, Strategic Accounts, Delivery, and Engineering

Demonstrated ability to challenge proposed approaches constructively and drive clarity in ambiguous, high-stakes …