IT Consultant, Springfield, MA

Primary Responsibilities

Customer Support: Act as a point of contact for business partners, addressing inquiries, issues, and requirements related to Atlassian products. Provide timely and effective resolution to customer-reported problems and incidents. Collaborate with cross-functional teams to ensure seamless integration and alignment with business objectives.

Enhancements and Development: Participate in small-scale development projects to enhance Atlassian functionality and meet evolving business needs. Design, develop, test, and implement Atlassian solutions, ensuring high-quality deliverables. Contribute to the improvement of existing processes and workflows.

Performance Optimization: Monitor and analyze the performance of Atlassian implementations, identifying opportunities for optimization. Implement measures to enhance system efficiency and responsiveness. Collaborate with team members to conduct periodic performance assessments and implement improvements.

Connected Applications Integration: Work closely with various business units to integrate and manage connected applications within the Atlassian ecosystem. Ensure seamless connectivity and data flow between Atlassian products and integrated applications. Troubleshoot and resolve integration issues, ensuring a reliable and efficient environment.

Documentation and Training: Maintain comprehensive documentation of Atlassian implementation configurations, enhancements, and troubleshooting procedures. Provide training and knowledge transfer to team members and end-users as needed.

Minimum Requirements

3 to 5 years of experience working in software development

Proficiency in Java, SpringBoot, Groovy, or Python programming and development

Experience working with Unix systems and shell scripting; relational databases such as Oracle, PostGres and SQL

Experience in performing upgrades, applying patches and evaluating CVEs, troubleshooting and resolving technical issues. Familiarity with GIT, Jenkins, and CI/CD pipeline concepts and tools

Strong communication and interpersonal skills for effective collaboration with technical and non-technical stakeholders; continuously learn and grow, staying up to date with new technologies, best practices, and industry trends

Proactive problem-solving mindset with a willingness to take ownership, collaborate with team members, and contribute to a supportive and high-performing development environment

Bachelor's degree in Computer Science, Information Technology, or related field.

Preferred Qualifications:

Experience with Atlassian Data Center and Cloud products

Familiarity with related Atlassian technologies and industry best practices

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.