Sales Correspondent - Customer Service, Massachusetts

Scope of Position:

Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude.  Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.

 

Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude.

Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.

Answer phone and E-mail inquiries in a timely manner

Provide information concerning Mestek products

Process incoming orders for unit accuracy, pricing, and shipping information

Enter orders into Friedman ERP system

Review information before sending to Credit/Factory

Identify and resolve inquiries from representatives/customers relating to products

Guide representatives and distributors in use of Sales Assistant Specifier

Monitor fax machines for orders

Maintain an orderly work area

Keep filing and paperwork up-to-date

Complete special projects as needed

Assist other team members when work permits

Perform similar or related duties as required or requested

High School Diploma or GED

Experience in writing orders and pricing a plus

Able to use computer software including Excel, Outlook, PowerPoint, and Word​

Ambitious, organized, and detail-oriented

Team player who works well with others

Able to function under pressure

Able to prioritize and multitask