Administrative Support/Call Center Representative, Enfield

Now Hiring: Customer Service Representative
Are you someone who loves helping people, thrives in a fast-paced office, and wants to be part of a team where your voice truly matters?
If you're looking for a stable, full-time, in-person role with real growth potentialthis is the opportunity for you.
We're actively hiring a Customer Service Representative to join our onsite team in Enfield, CT.
This is a front-line role at the heart of our daily operations, where you'll make a real impact by assisting customers, solving problems, and keeping everything running smoothly.
This position is fully on-site.
Remote or hybrid work is not available.
If you enjoy working face-to-face with a team in a professional office setting, you'll feel right at home here.
What You'll Be Doing
As a key member of our customer service team, you'll be the friendly, professional voice our customers rely on:
Handle high-volume inbound calls with confidence, clarity, and professionalism
Answer customer questions about services, orders, invoices, and payments
Research and resolve issues using internal systems and tools
Follow up on unresolved inquiries to ensure nothing slips through the cracks
Investigate billing discrepancies and misapplied payments to maintain accurate accounts
Route calls to the appropriate departments when specialized support is needed
Accurately document customer interactions, outcomes, and call details
Enter customer orders and provide service recommendations with precision
Spot patterns or recurring issues and proactively alert supervisors
Suggest improvements to enhance customer experience and efficiency
Support and help train new team members as the department grows
Maintain punctual, dependable attendance and adapt to evolving business needs
Represent the company with professionalism in every interaction
What We're Looking For
You don't need to know everythingwe'll train youbut you should bring:
13 years of customer service, call center, or office experience
Clear, confident verbal and written communication skills
Strong typing and data entry accuracy
Proficiency in Microsoft Excel, Word, and Outlook
Ability to multitask and stay organized in a busy environment
A detail-oriented mindset and problem-solving attitude
Comfort learning and using customer service software
Basic math, reading, and writing skills
High school diploma or equivalent
Bonus Points If You Have
Prior experience in customer service or call center environments
Experience in the refuse or waste services industry
A genuine passion for delivering outstanding customer experiences
Interest in long-term career growth into sales, billing, or dispatch
Comfort working in a structured, high-energy office setting
Work Environment & Schedule
Full-time, 100% ON-SITE positionno remote work
Located in a beautifully renovated, modern office in Enfield, CT
Schedule: MondayFriday, 8:30 AM 5:00 PM
Family-oriented, supportive, and collaborative office culture
Desk-based role using phones, computers, and office systems
Clear pathways for growth and advancement within the company
Why You'll Love It Here
Stable, full-time work
Supportive team environment
Newly renovated office space
Clear growth opportunities
Hands-on, engaging workday
No night or weekend shifts
If you're ready to bring your energy, skills, and customer-first mindset to a dynamic, in-person team, we'd love to meet you.
This is a Contract to Hire position based out of Enfield, CT.
The pay range for this position is $***** - $*****/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Enfield, CT.
This position is anticipated to close on May 27, ****.