Administrative Assistant, Agawam

Worcester Manufacturing - - Responsibilities: Ticket Routing & Triage: Act as the first point of contact for all IT requests.
You will review, prioritize, and route tickets to ensure the right experts are on the job.
; Administrative Tracking: Maintain our project management tools (Smartsheet) daily, tracking deadlines, milestones, and resource updates.
; Microsoft Excel Management: Utilize Microsoft Excel to organize data, track assets, and manage departmental spreadsheets with high accuracy.
; Continuous Reporting: Provide proactive status updates to the IT Manager, ensuring full visibility into the department's workflow.
; Documentation: Collaborate with the team to draft simple, user-friendly 'How-To' guides for non-technical staff.