Resort Reservationist, Branson

Resort Reservationist
Stillwaters Resort in Branson, Missouri is seeking a motivated and guest-focused Reservationist to join our reservations team.
This role is responsible for handling incoming reservation inquiries, converting calls into bookings, and providing exceptional service to guests planning their stay.
The ideal candidate is friendly, detail-oriented, and comfortable working in a sales-driven hospitality environment.
Why Work at Stillwaters Resort?
Beautiful lakeside resort environment in Branson, MO
Supportive and team-oriented workplace
Employee discounts and resort perks
Uncapped Earning Potential: Base pay of $16/hr plus a percentage-based bonus for every successful reservation you book.
Key Responsibilities:
Answer incoming reservation calls in a professional and courteous manner
Convert reservation inquiries into confirmed bookings
Provide accurate information regarding room types, rates, amenities, and resort policies
Assist guests with new reservations, modifications, cancellations, and special requests
Upsell room upgrades, packages, and resort amenities when appropriate
Maintain accurate guest and reservation records
Meet or exceed individual and team performance goals (call volume, conversion, revenue)
Handle guest concerns with empathy and a solutions-oriented approach
Collaborate with front desk and management to ensure seamless guest experiences
Qualifications & Skills:
Previous customer service, call center, sales, or hospitality experience preferred
Strong verbal communication and active listening skills
Comfortable handling a high volume of calls
Ability to multitask and work efficiently in a fast-paced environment
Basic computer skills; experience with reservation or property management systems is a plus
Reliable, punctual, and detail-oriented
Ability to work weekends, holidays, and flexible schedules as needed
What We're Looking For:
A friendly and professional phone presence
Sales-minded approach with a focus on guest satisfaction
Strong problem-solving skills
Team player with the ability to work independently
Desire to grow within the hospitality industry