Customer Service Associate/Cabot Wrenn & Contract, Hickory

Customer Service Associate/Cabot Wrenn & Contract
Hickory Chair - Hickory, NC *****
Overview
Position Type Full Time Job Shift Day
Description
Position Summary
Position is responsible for professional and timely communication with customers, dealers, designers, and sales representatives.
Position Details
Working closely with the customer, designers, and operational staff in the overall business requirements
Managing responses to inquiries, creating quotes, reviewing orders, problem resolution, and post-sales support
Providing production specifications, pricing, configuration, and availability information
Entry of (highly configured) orders, credits, return authorizations, and order changes as needed
Interacting with various departments within the organization
Working closely with manufacturing and sourcing organizations to ensure completion dates are accurate and that production is completed on time
Managing new accounts or special shipping needs, tracking key orders, and ensuring that the items will be manufactured within an expected time frame.
Insuring pricing is accurate for all orders, including promotional and sale periods, and the customer meets all requirements.
Oversees all logistical needs and requirements for domestic and international shipments.
Prospecting accounts for service needs and sales opportunities
Managing multiple projects with busy telephone and email volume
Assisting with other projects as requested
Qualifications
Position Requirements
1-3 years of customer service experience
Customer service experience in contract/hospitality furniture preferred
A motivated, team player with excellent communication skills
Positive attitude
Computer skills, including Microsoft Office proficiency
Must be detail-oriented and precise
Ability to manage and prioritize multiple projects
Associate's degree or equivalent experience
Physical Requirements
The physical demands and work environment expectations described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods of sitting and performing repetitive tasks, including but not limited to computer and telephone usage
Must be able to work in noisy environments
Frequently lifting/carrying objects up to 10 lbs.
; on occasion up to 25 lbs.