Business Process and Reporting Analyst - Financial Aid, Springfield

1. Serves as the primary senior technical and business process liaison between the Office of Student Financial Aid, Information Technology, and external vendors, translating complex federal, state, institutional, and donor-based aid requirements into scalable system functionality, workflows, and reporting solutions.

2. Analyzes business needs and regulatory requirements in partnership with Financial Aid leadership and designs, configures, and enhances SIS functionality using established project management and systems development life cycle methodologies.

3. Provides functional ownership and subject matter expertise for financial aid-related SIS modules, including packaging, awarding, disbursement, satisfactory academic progress, verification, compliance tracking, and related integrations.

4. Plans, implements, tests, documents, and supports system enhancements by partnering with Information Technology on performance, access, security, data integrity, and integration issues affecting Financial Aid operations.

5. Leads and coordinates testing efforts for system updates, patches, and upgrades, including development of test scenarios, oversight of user testing, documentation of results, and communication of impacts and risks to departmental leadership.

6. Designs, develops, validates, and maintains complex financial aid reports, dashboards, and data extracts to support operational processing, reconciliation, audit readiness, compliance monitoring, and executive decision-making. Provides support and expertise, as needed, to institutional effectiveness and reporting.

7. Develops and maintains comprehensive system documentation, procedural guides, and training materials; coordinates and supports communication and training related to new or modified systems, reports, and business processes.

8. Monitors regulatory changes, industry trends, and technological advancements impacting financial aid processing and compliance, advising leadership on potential impacts and leading system or workflow modifications to ensure accuracy, efficiency, and continuity of operations.

9. Coordinates with Financial Aid leadership to represent Financial Aid on institutional committees and workgroups related to SIS, reporting, data governance, and enterprise initiatives, while promoting and advocating appropriate data privacy, confidentiality, and security practices.

10. Maintains professional expertise through ongoing development and contributes to the overall success of the Office of Student Financial Aid by performing other duties as assigned.

Financial Aid