Customer Service Representative, Branson

Customer Service Representative (Springfield or Branson Locations)
$15-$18 per hour plus performance-based bonuses
Are you a decisive, high-energy professional who thrives in a fast-paced environment?
At Aire Serv
,
Mr. Rooter and Dryer Vent Wizard
, we don't just need a "Customer Service Rep" we need a true
Customer Experience Champion
.
Someone who understands that customer experience is not just a title but a process that defines the company - to - customer relationship.
If you are an assertive problem-solver who loves to "own" the day and can turn a customer's concerns into 5-star solutions, you belong here.
Why You'll Want to Join Our Team
Organization & Trust:
We value our team members and don't micromanage.
We do provide feedback and coaching to ensure we give you the tools, training and the ability to manage your customer relationship.
High-Pace Environment:
Your day will move fast.
You'll handle customer calls, coordinate with office and field teams, all while making a difference in our customers' lives.
Performance-Based Rewards:
$15-$18 per hour plus bonuses tied to your ability to resolve customer issues and earn new business.
Modern Tools:
Work with top-tier systems like ServiceTitan to ensure 100% accuracy and world-class documentation.
Your Responsibilities
Command of our calls:
As part of the team, you handle simple to complex customer calls that require sound judgment, active listening, and empathetic, responses.
Solve the "Unsolvable":
Our customers contact us at time of need and rely on our ability to respond quickly and with solutions to ease their burden.
Drive Revenue & Retention:
Use your influential skills to perform outbound engagement for renewals, estimate follow up and scheduling of visits.
Maintain Process & Data Integrity:
Ensure 100% of calls and customer information are documented accurately in ServiceTitan, maintaining strict compliance with company standards.
How We'll Measure & Support Your Success
Resolution Rate:
Achieve first-contact resolution on 90% of calls.
Mitigating Cancelations
: Work with customers wanting to cancel scheduled work.
Customer Satisfaction:
Maintain a high Net Promoter Score (NPS) by delivering "world-class" service.
Process & Data Accuracy:
100% accurate documentation and processing.
Job Requirements:
Administrative experience preferred
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude and likes to laugh!
Team player who can also work independently
General computer knowledge, including Microsoft Office products
Typing skills are a must
Available to work alternating weekly schedules, including some weekends and overtime.