Front Desk Representative-Medical, Hickory

divh2Front Desk Position/h2pThe Front Desk Patient Representative at our office facilitates patient and visitor access to the practice for a wide variety of purposes.
The Front Desk Representatives primary assignments may include, but not limited to greeting and registering patients, scheduling, and confirming appointments; acquiring and verifying patient demographics; scanning and insurance eligibility; communicating and collecting patient payments.
Hours are Monday through Friday with varying start time for opening of 7:45am to 8:30am and ending time of 4:45pm to last patient leaves.
Rotating Saturdays from 9am to 12pm at Hickory location only with other Team members.
The positions home base will be Hickory; however, all Team Members will also be cross trained in Lenoir, Morganton, and Lincolnton to fill in as needed.
/ph3Responsibilities/h3pAll of the following responsibilities separately or in any combination may be assigned to a Front Desk Representative from time-to-time.
Other duties or projects within the scope of an employees skills, training, experience and abilities may be assigned from time-to-time.
/ppPatient Visitor Reception:/polliGreet all patients and visitors in a courteous and timely manner; monitor reception wait times and facilitate patient needs; monitor reception area for cleanliness.
/liliProvide registration information via forms or electronic to new and existing patients, assure accurate and timely entry of demographic and insurance information in accordance with registration policies and procedures.
/liliEffectively communicate patient-related policies through forms, brochures, and direct communications with patients in a courteous and professional manner.
/liliCollect patient co-pays, co-insurances, deductibles, and/or balances according to practice policy and procedures.
Generate payment receipts and post payments to patients account; defer patients to Supervisor or Administration as appropriate.
/liliCreate patient accounts and generate routing forms (charge ticket/encounter form) as required; communicate patient arrival to clinical staff.
/li/olpPatient Check In/Out:/polliPost and/or confirm procedure and diagnostic codes in computer as needed to assure capture of all services provided, including lab, x-ray and other ancillary services.
/liliCollect patient co-pays, co-insurances, deductibles and/or balances as may be defined by policy from time to time, or as directed; generate payment receipts and post payments to computer system.
Balance cash drawer and create daily bank deposits.
/liliExplain charges, payments, patient balances and insurance questions with patients as needed; Create payments as needed; defer patients to billing, Supervisor or Administration as appropriate.
/liliSchedule office visit follow-up appointments as indicated; advise patients of scheduling process as needed for scheduling of lab, diagnostic, or outside physician office services.
/li/olpAppointment Scheduling:/polliField patient calls for appointments in a prompt, professional manner; schedule, cancel and re-schedule patient appointments in accordance with practice and physician policies and protocols.
/liliConfirm patient office visits, labs, diagnostic testing and other ancillary service appointments.
Communicate practice appointment procedures and patient payment expectations.
/li/olh3Knowledge, Skills, Abilities:/h3ulliBasic knowledge of insurance.
/liliWorking knowledge of physician office practices and procedures.
/liliWorking knowledge of medical terminology and CPT/ICD coding in adult medicine.
/liliWorking knowledge of standard office equipment (computer, copier, fax, scanner, telephone).
/liliIntermediate Mathematical skills.
/liliAbility to work under pressure, meet deadlines and manage several tasks simultaneously.
/liliAbility to maintain and follow confidentiality policies and guidelines.
/liliAbility to establish and maintain effective working relationships with employees, clinical staff and physicians.
/liliAbility to interact tactfully and courteously with patients, family members, and visitors in varied situations.
/liliAbility to maintain professional behavior and promote a positive image of the practice.
/liliAbility to understand verbal and written instructions.
/liliAbility to work with minimal supervision.
/li/ulh3Physical Environment/Requirements:/h3ulliProfessional medical office setting without significant variation in temperature or lighting.
/liliPerformance of basic physical functions of finger dexterity, grasping, clearly understood speaking, hearing, sight (far and near to include data, figures and computer equipment), and repetitive motion.
/liliPerformance of primarily sedentary work, sitting for extensive periods of time; occasional lifting or moving of object weighing up to 20 pounds.
/liliMust be able to travel to satellite locations in Lenoir, Morganton, and Lincolnton as needed.
/liliMust be able to work 9am-12pm on Saturday in rotation with other Team members.
/li/ulh3Education/Experience:/h3ulliHigh School diploma or GED is required.
/lili1 year customer service experience preferred.
/lili1 year of experience in medical office front desk check in/check out operations and working with insurance required.
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