Retail - Associate, Springfield

Retail Associate

SSA Group at Wonders of Wildlife is looking for outgoing individuals to join our team here at the Aquarium. We run the Gift Shop and Food Operations here. Position Title: Retail Associate Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager ResponsibilitiesFulfill guest's needs quickly and efficiently. Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull&fill items as necessary. Relay relevant comments received from customers directly to supervisor. Maintain a clean, safe and organized work environment. Uphold company policies and procedures. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion. Clean tables, chairs, equipment as needed. Keep counter and floor in work or service area clean and free of debris. Maintain balanced cash drawer as assigned. Perform other related duties, tasks, and responsibilities as assigned from time to time.Merchandise product to maximize sales. Increase sales by promotional items or suggestive selling. Supports unit in being an example for Company&Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.Perform other tasks as deemed necessary. Job Requirements Strong interpersonal and communication skills. Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment. Demonstrated ability to understand and implement written and verbal instructions.Computer knowledge and skill level basic POS systems, and excel. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed.Idea + Belonging Promote an inclusive&supportive approach within the Brand team, with networking continuing at all units Focuses on removing barriers and empowering growth and opportunity for team members at all levels Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessaryEngages with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back Previous Experience None required. All education backgrounds eligible. Compensation and Benefits Eligible for overtime pay. On-Demand Pay Program: Get access to a portion of earned wages before payday.Meal Plan&Employee Discounts at applicable locations. Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). Tuition Discount through Partnership College. Up to 8 hours of Bereavement LeaveHoliday pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day. Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.