Call Center Representative, Stafford

Call Center Positions

Our client is looking for Call Center Representatives to support their sales/title and funding and BPO (Business Process Outsource). Several positions open. Target hiring by the 15th of March

end of March GAPS in lifecycle and backlog from super bowl add campaign systems awareness

they need to be processed

sales financial acumen

dealing with credit, etc. Systems: SalesForce/ZenDesk/Five9 Location: Building a new location for growth. Right now, locations are in Galleria and Southwest Side of Town Tuesdays for start date

possible Thursdays Target start date: March 2 1 interview

hiring manager

3

5 P Responsibilities

Processes high volume of transactions for in and out-of-state registrations, ensures tax and title documents are completed and processed with high accuracy for all states. Manages transfer of ownership of paperwork within DMV regulations for in and out-of-state transactions. Maintains awareness of updates and changes within the tag and title documentation practices, standards, and processes across all states.Interacts with customers and employees in resolving titling and vehicle registration and all other general related issues. Processes dealer trades and wholesale transactions Responsible for meeting and maintaining departmental performance indicators and team metrics. Assist with outside lenders to ensure timely fundingConsult with customers to answer incoming calls with questions about purchase paperwork. Collect and verify stipulations with customers to ensure all application requirements are met. Prepare and send paperwork to customers after a sales agent has completed the transaction. Follow up with customers regarding outstanding paperwork questions and to ensure expedited returnVerify completeness of paperwork while maintaining a compliant audit trail of documents. Qualifications

Must be able to deliver top notch customer service to our internal/external customers. Understanding of the importance of consistency, accuracy and detail-orientation required. Strong customer service skills with the ability to maintain a high level of professionalism via phone and email. Ability to maintain confidentiality.Possess the ability to change priorities quickly as time-sensitive needs arise Able to adapt to a fluctuating workflow, particularly during periods of high loan volume Must be able to work both as part of a cohesive team and independently within set guidelines. Committed to providing exceptional service in a professional manner.Quick and accurate using internal online tools. Strong prioritizing and problem-solving skills. Ability to meet deadlines in a fast-paced environment. Ability to work independently, with little direction. Must be a team player with a positive, winning attitude. Good computer and software knowledge essential.High School Diploma or equivalent required. BA / BS is a plus. Knowledge of Salesforce, Zendesk, or other equivalent CRM tools.