Customer Service Representative, Phoenix

Customer Service Representative

We are seeking a Customer Service Representative to support customer accounts, process inquiries, provide quotes, and assist with sales activities. This position works closely with account managers, service center teams, and customers to ensure excellent service and support. Responsibilities

Respond to customer inquiries and process orders Prepare and provide sales quotes Enter and update customer information in company systems Support Account Managers with customer activities and account updates Monitor delivery schedules and assist with order follow-up Track inventory for customer orders and fulfillmentMake outbound calls to existing and potential customers Assist with new account setup and collection follow-up as needed Build strong relationships with customers and internal teams Provide customer support and product information Maintain accurate records and documentation Schedule

Monday

Friday Standard 8-hour shift Occasional schedule adjustments may be needed to support customer needs On-site position Qualifications

24 years of customer service, inside sales, industrial sales, or related experience preferred College degree preferred but not required Strong communication and customer service skills Ability to work independently and manage priorities Basic math skills including decimals and measurements Computer experience with Microsoft Word, Excel, email, and data entry systemsAbility to learn company software and systems Why Join Us?

Full-time opportunity Stable work schedule Team-oriented environment Growth opportunities Hands-on customer support role EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.