Dispatcher (nights), Phoenix

Dispatcher (Nights)

AZ Phoenix - Phoenix, AZ 85043 Overview

Education Level High School Travel Percentage None Category Admin - Clerical Description

Schedule: Thursday through Saturday and every other Wednesday, 6 pm to 6 am The Fleet Manager is responsible for dispatching loads to our customers. A Day in the Life of a Fleet Dispatcher: Promote safety in all actions Control and complete paperwork as required Safely plan driver trips around load/customer expectations and safety guidelinesCommunicate with drivers regarding company and customer requirements Relay to customer service any issues that need to be relayed to the customer Assisting the drivers in planning routes and building loads Prioritize loads for timely delivery Track and trace all current loads in transit and deliveriesAssign loads to drivers in a fair and equitable manner Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination Communicate with drivers during check-ins throughout pickup, transit, and deliveryMonitor store inventories Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required Comply with all corporate policies and procedures and all health and safety policiesAdditional Responsibilities: Carry out other duties assigned by CSC Manager as required Qualifications

Education&Experience: High School Education or equivalent One year experience dispatching or in the customer service area Knowledge, Skills and Abilities: Excellent verbal and written communication skills Knowledge of DOT regulations, federal and state standards Ability to prioritize and manage multiple projectsSelf-starter with detail oriented work habits Able to maintain confidentiality Display professional demeanor Good interpersonal skills; able to work well with wide range of individuals Demonstrate dependability through good attendance and adherence to timelines and schedules Basic computer skills (word&excel) Knowledge of basic company employment policies and procedures Physical Requirements: Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity Occasional lifting (up to 20 pounds)