Dokshop Customer Support Representative, Phoenix

Dokshop Customer Support Representative

Phoenix - Phoenix, AZ 85040 Overview

Salary Range $21.00 - $22.00 Hourly Level Experienced Position Type Full Time Job Shift Day Shift Education Level Not Specified Description

Customer Support Representative

Dokshop (Experienced) Position Overview We are seeking a highly experienced Customer Support Specialist to join our team. This role requires handling a medium to high volume of inbound and outbound calls while managing multiple tasks efficiently. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced support environment.Key Responsibilities Provide exceptional customer support through phone, email, and chat channels Handle a moderate volume of customer calls while maintaining quality and professionalism Troubleshoot customer issues and provide timely, accurate solutions Manage multiple customer inquiries simultaneously with strong attention to detailDocument customer interactions and updating records in internal systems Collaborate with internal teams to resolve complex issues Follow established processes while identifying opportunities for improvement Maintain a high level of customer satisfaction and service standards Work Environment Fast-paced, customer-focused environmentRegular interaction with customers and cross-functional teams May require handling multiple tasks and systems simultaneously Qualifications

Required Qualifications 2+ years of experience in customer support or a related role Proven ability to handle moderate call volume in a professional setting Strong multitasking skills and ability to prioritize effectively Excellent verbal and written communication skills Experience with CRM or support ticketing systemsProblem-solving mindset with a focus on customer satisfaction Ability to work independently and as part of a team Preferred Qualifications Experience in a fast-paced or technical support environment Familiarity with call center metrics and performance standards Advanced proficiency with customer support tools and systemsKey Skills Multitasking and time management Active listening and communication Critical thinking and problem-solving Attention to detail Adaptability