Office Assistant (Operations&Procurement Support), Tacoma
Office Assistant (Operations&Procurement Support), Tacoma
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Tacoma, USA -
Posted: less than a week ago
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Description
Job Description
Job Description
Job Title: Office Assistant (Operations&Procurement Support)
Department:
Operations Location:
Tacoma Washington Reports to:
Operations Leadership / Finance (dotted-line to IT Operations) FLSA Status:
Non-Exempt Pay Range:
$25.00– $27.00 per hour
Position Summary The Office Assistant is a highly organized, detail-oriented role responsible for supporting day-to-day office, procurement, and operational administrative functions. This position plays a critical role in maintaining accurate records, supporting vendor procurement and fulfillment, and ensuring operational data is kept current within our systems.
The role is heavily systems-based and requires daily use of operational tools such as ConnectWise and Quoter. While this position is administrative in nature, successful candidates will be comfortable working with technical information, vendors, and billing-related data.
Key Responsibilities Procurement&Vendor Support·
Place and fulfill orders for hardware, software, and licenses through approved vendors and distributors (e.g., Ingram, Tech Data, Pax8, Fortinet, 3CX, Citrix, and regional suppliers)·
Manage vendor communications related to pricing, availability, renewals, and order fulfillment·
Process approved quotes and ensure orders align with customer approvals and internal tickets·
Update tickets to reflect order completion and ensure proper handoff to billing
Operational&Billing Support Work primarily within ConnectWise to:·
Maintain accurate client, user, and device records·
Support real-time updates for user adds/removals tied to billing units·
Ensure audit trails are maintained through proper ticket documentation·
Support the accuracy of recurring billing data by ensuring usernames, machine names, and subscribed services align with customer invoices·
Collaborate closely with Operations, Finance, and Billing teams to ensure data integrity
Quoting&Administrative Support·
Assist with vendor quote requests using Quoter·
Apply standard markup guidelines when generating or supporting quotes·
Track approvals and ensure quotes align to internal pricing structures·
Support vendor renewals and annual service turn-ups (e.g., license renewals)
General Office&Administrative Duties·
Receive and process incoming mail, including checks and deposits (as applicable)·
Perform basic office administrative tasks to support daily operations·
Communicate with internal teams via Microsoft Teams·
Maintain organized records and documentation within systems
Technology&Systems Used·
ConnectWise (primary system– used for the majority of the day) ·
Quoter·
Microsoft Teams·
Vendor portals and licensing platforms·
Basic office tools (email, ticketing systems)·
Advanced Excel skills are not required.
Required Qualifications·
Strong organizational and administrative skills with exceptional attention to detail·
Comfort working in technology-enabled systems and learning new platforms·
Ability to manage multiple tasks and respond to real-time updates throughout the day·
Clear written and verbal communication skills·
Ability to follow defined processes and maintain accurate records
Preferred Qualifications·
Prior experience in an office, operations, billing, or procurement support role·
Exposure to IT environments, MSPs, or technology services (preferred but not required)·
Experience working with ticketing or workflow systems
Key Skills&Competencies·
Organization and follow-through·
Detail orientation and accuracy·
Comfort with technical data and systems·
Vendor communication·
Process adherence and documentation Company Description About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!
With headquarters in New York, Netsurit is a global leader in IT solutions, providing comprehensive managed services, cybersecurity, AI capabilities, and strategic insights for organizations of all sizes.
For 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.
A Note to Third Parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer
Company Description
About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!\r\n\r\nWith headquarters in New York, Netsurit is a global leader in IT solutions, providing comprehensive managed services, cybersecurity, AI capabilities, and strategic insights for organizations of all sizes.\r\n\r\nFor 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.\r\n\r\nA Note to Third Parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer
Job Description
Job Title: Office Assistant (Operations&Procurement Support)
Department:
Operations Location:
Tacoma Washington Reports to:
Operations Leadership / Finance (dotted-line to IT Operations) FLSA Status:
Non-Exempt Pay Range:
$25.00– $27.00 per hour
Position Summary The Office Assistant is a highly organized, detail-oriented role responsible for supporting day-to-day office, procurement, and operational administrative functions. This position plays a critical role in maintaining accurate records, supporting vendor procurement and fulfillment, and ensuring operational data is kept current within our systems.
The role is heavily systems-based and requires daily use of operational tools such as ConnectWise and Quoter. While this position is administrative in nature, successful candidates will be comfortable working with technical information, vendors, and billing-related data.
Key Responsibilities Procurement&Vendor Support·
Place and fulfill orders for hardware, software, and licenses through approved vendors and distributors (e.g., Ingram, Tech Data, Pax8, Fortinet, 3CX, Citrix, and regional suppliers)·
Manage vendor communications related to pricing, availability, renewals, and order fulfillment·
Process approved quotes and ensure orders align with customer approvals and internal tickets·
Update tickets to reflect order completion and ensure proper handoff to billing
Operational&Billing Support Work primarily within ConnectWise to:·
Maintain accurate client, user, and device records·
Support real-time updates for user adds/removals tied to billing units·
Ensure audit trails are maintained through proper ticket documentation·
Support the accuracy of recurring billing data by ensuring usernames, machine names, and subscribed services align with customer invoices·
Collaborate closely with Operations, Finance, and Billing teams to ensure data integrity
Quoting&Administrative Support·
Assist with vendor quote requests using Quoter·
Apply standard markup guidelines when generating or supporting quotes·
Track approvals and ensure quotes align to internal pricing structures·
Support vendor renewals and annual service turn-ups (e.g., license renewals)
General Office&Administrative Duties·
Receive and process incoming mail, including checks and deposits (as applicable)·
Perform basic office administrative tasks to support daily operations·
Communicate with internal teams via Microsoft Teams·
Maintain organized records and documentation within systems
Technology&Systems Used·
ConnectWise (primary system– used for the majority of the day) ·
Quoter·
Microsoft Teams·
Vendor portals and licensing platforms·
Basic office tools (email, ticketing systems)·
Advanced Excel skills are not required.
Required Qualifications·
Strong organizational and administrative skills with exceptional attention to detail·
Comfort working in technology-enabled systems and learning new platforms·
Ability to manage multiple tasks and respond to real-time updates throughout the day·
Clear written and verbal communication skills·
Ability to follow defined processes and maintain accurate records
Preferred Qualifications·
Prior experience in an office, operations, billing, or procurement support role·
Exposure to IT environments, MSPs, or technology services (preferred but not required)·
Experience working with ticketing or workflow systems
Key Skills&Competencies·
Organization and follow-through·
Detail orientation and accuracy·
Comfort with technical data and systems·
Vendor communication·
Process adherence and documentation Company Description About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!
With headquarters in New York, Netsurit is a global leader in IT solutions, providing comprehensive managed services, cybersecurity, AI capabilities, and strategic insights for organizations of all sizes.
For 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.
A Note to Third Parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer
Company Description
About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!\r\n\r\nWith headquarters in New York, Netsurit is a global leader in IT solutions, providing comprehensive managed services, cybersecurity, AI capabilities, and strategic insights for organizations of all sizes.\r\n\r\nFor 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.\r\n\r\nA Note to Third Parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer
Highlights
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Company nameNetsurit US -
Job positionOffice Assistant (Operations&Procurement Support)
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