Retail Distribution Center Lead Associate, Arizona

Job Description

At the Fairmont Scottsdale Princess, our retail outlets reflect the luxury of our hotels and the authenticity of our destinations. We invite you to showcase your passion for engaging service, where your warmth and knowledge of our offerings will assist guests in re-creating our exceptional hotel experience in their own homes.

What you will be doing:

Building High Performing Teams:

Develop, inspire, and retain top talent

Coach and develop to maximize the success and efficiently of storeroom associates

Set and reinforce clear and aligned expectations, performance, results and accountability with all associates

Effectively and fairly manage and drive high performance of all associates

Ensure onboarding and continued training of the associate team

Positively communicate personal and team goals to promote the highest output.

Daily Meetings & Tasks

Retail Leadership storeroom presence

Run all sales reports for prior day on all stores

Accurately pull all replenishing product and deliver to the proper stores based on sales reports

Inventory all boxes in the storeroom at the beginning of the shift and make sure all boxes from previous day are accounted for.

Efficiently count incoming orders to insure Correct invoicing

Accurately receive all orders into Dataworks

Efficiently and properly sticker all received orders

Promptly deliver and store new items in storeroom/store

Live the Culture:

Make good, fact-based shopkeeper decisions that keep the stores full and abundant

Build a storeroom environment that is sharply focused on consistently and accurately receiving of all goods

Lead consistent focus on delivering engaging customer experiences

Promote the culture of colleague recognition

Build a team that works well together based on the needs of the division

Operational Excellence:

Oversee all aspects of storeroom and shop floor execution, including inventory accuracy, space management, and product presentation. Maintain a strong leadership presence in the storeroom and retail areas to provide direction and oversight.

Uphold and enforce all policies, procedures, and brand standards.

Direct inventory management activities.

Ensure prompt, organized, and accurate delivery of new merchandise to store locations.

Accountability of all policies and procedures

Incorporate Loss Prevention and safety messages into daily operations

Maintain OSHA requirements to ensure the outlets are a safe working and shopping environment.

Weekly Meetings & Tasks

Weekly direct report one on one meetings

Include 5-minute micro-training sessions during down time — covering topics like receiving accuracy, Dataworks tips, or safety procedures.

Monthly Meetings & Tasks

Check and replenish basic supplies (labels, printer ink, tape, clipboards, cleaning materials) and reorganize storage bins and shelves.

Execute monthly shop inventories in partnership with Director of Retail Receiving & Business Support

Develop a rotational system where storeroom staff can cross-train in other shops or retail functions to build skillsets and keep daily work fresh.

Allocate time for monthly organization and cleaning, ensuring proper labeling, shelf order, and accessibility.

Identify items with upcoming expirations or limited-time relevance and communicate with Director of Retail Receiving & Business Support for promotional action.

Quarterly Meetings & Tasks

Create and schedule quarterly storeroom deep cleaning

Review Team training needs developing training needs

Rotate seasonal or dated product to front shelves and flag excess or aged items for sell-through strategies.

Update product shelf labels, storage signs, and area identifications to maintain clear visibility and reduce mispacks.

Review current Standard Operating Procedures with team, incorporating any changes or improvements into training materials.

Annual Meetings & Tasks

Schedule an annual deep cleaning of the storeroom — including floors, vents, shelves, light fixtures, and hard-to-reach storage areas.

Check all equipment used in the storeroom (scanners, printers, carts, ladders, etc.) for wear, service needs, or replacement.

Ensure all storeroom team members are up-to-date with required training or certifications (e.g., food safety handling, lift training)

Other Operating Purchase Requests & Approvals

Purchase requests are approved by Director of Retail Receiving & Business Support