Insurance Follow-up Specialist - Tempe, Arizona

*From $20-25 per hour DOE*

This role is fully in-office at our Tempe location.

Have you been looking for a role that challenges you and gives you applicable skills to use in your career? Are you looking to work in a fast-paced, supportive environment? You’ve come to the right place!

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists, and nurse practitioners to dive into private practice, without doing all the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have partnered with over 1,700 providers throughout our 14 locations, and we are continuing to grow!

We cultivate a collaborative, transparent and energetic culture and the necessary tools and support for you to succeed, both personally and professionally.

About the role:

The Insurance Follow-Up Specialist is responsible for reviewing rejected claims, posting insurance payments, and resolving outstanding insurance balances. Successful candidates will understand medical billing concepts, have excellent attention to detail and collaborate well with others. We encourage new ideas and creative process improvements that can make us a stronger team and company.

Responsibilities include:

Call insurances and use payer portals to resolve insurance denials.

Focus on denials and 120+ resolution of claims.

Communicate with providers about the status of outstanding insurance balances.

Research and submit claims that are unable to be sent to insurances electronically.

Resolve issues with claims that are electronically rejected by payers.

Process and post insurance payments.

Collaborate with team members to meet department goals and daily tasks.

Requirements

Requirements:

Ability to communicate professionally, clearly, and effectively with management, staff and insurance companies

One year of experience with the following:

Resolving outstanding medical insurance AR by researching unpaid claims via insurance calls and portal navigation

Claims reprocessing requests, corrected claims, and appeals

Navigating many commercial insurances such as Blue Cross/Blue Shield, Aetna, Cigna, and Optum

Working within an EHR system and the Microsoft Office suite including Excel and Outlook

Posting medical insurance payments to an EHR system

Navigating clearinghouse data and resolving rejected claims

Behavioral health medical billing experience (preferred)

Experience working with Apple computers and macOS (preferred)

AdvancedMD experience (preferred)

Benefits

We provide our full-time employees with:

From $20-25 per hour DOE

75% coverage of health, dental, and vision insurance

15 PTO days accrued annually in first year

6 paid holidays per year

401k matching

Life Insurance

Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.