Field Engineer 4, Tempe

Field / Computer Technician
Location: Tempe, AZ Work Type: Field Support / Onsite Overview: Seeking a Field / Computer Technician to provide break-fix support for laptops, desktops, and peripheral devices in the metro area.
This role involves hardware repairs, field service support, ticket management, and customer-facing technical support.
Responsibilities:
Perform laptop and desktop break-fix repairs
Replace hardware components including hard drives, motherboards, keyboards, and LCDs
Conduct full unit swaps and peripheral replacements
Support field service requests across assigned service areas
Update and close tickets in the service management system in real time
Provide professional customer support during onsite visits
Maintain accurate documentation and reporting for all service activities
Requirements:
1+ year of hands-on desktop/laptop break-fix experience
Experience diagnosing Dell laptops and PCs preferred
Computer-building experience preferred
Basic knowledge of desktop/laptop hardware and Microsoft applications
Reliable vehicle and valid car insurance required
Ability to pass drug and background screening
Strong communication and customer service skills
Willingness to complete Dell certifications after selection
Preferred Certifications:
CompTIA A+ Certification
Additional Requirements:
Ability to travel locally throughout the day
Comfortable with administrative and ticketing responsibilities
Ability to work overtime or extended shifts if required
Must maintain professional business-casual appearance