Site Reliability Engineer Engineer Ii, Tempe

Product Support Engineer II
Tempe, Az.
Or Austin, Texas
The Company is a growing bank in an Innovation economy.
As a member of Production Engineering Team, you will be responsible for supporting mission critical applications and building end-to-end observability.
As a Site Reliability Engineer II, you will collaborate with other Site Reliability Engineers across Risk Technology vertical of Corporate Systems & Data Organization and providing 24x7 application support enabling our clients to have access to highly available, resilient and performant applications.
Would you like to use your Site Reliability Engineering skills and do you have passion for building instrumentation needed for identifying issues before clients find issues in production?
Are you familiar with best practices for application, compute and services, performance monitoring?
Do you want to play a key role in improving client experience through "always available" systems architectures?
If you fit the above description, you might be the person we are looking for!
We are a group of smart people, passionate about modern tools and technologies, and believe that best-in-class site reliability engineering is critical to The Company's and its customer success.
Responsibilities:
Help build end-to-end Observability for Risk Technology Applications
Create and Manage Alarms and Dashboards using App Dynamics and Splunk
When Alerts get triggered, troubleshoot the application and help restore the service
Contribute to creating technical documentation like Runbooks, Standard Operating Procedures (SOP) for use by engineers and other team members
Participated in blameless root-cause analyses for all the incidents, learn from the mistakes and develop actionable monitoring alerts
Solve problems related to operations of mission-critical services and build automation to proactively detect
Participate in incident calls with strong sense of urgency to triage and restore service
Participate in release calls and help in the deployment, validation and troubleshooting of any unforeseen issues
Be on-call rotation for application support
Technical Skills:
Bachelor's Degree in Computer Science, Engineering or a related technical discipline recommended
Minimum of 3-5 years of hands-on experience in a technical role developing or supporting applications for large corporations
Extensive experience building Telemetry using tools like AppDynamics & Splunk for both proactive and reactive monitoring
Demonstrable skillset in scripting languages, e.g., Bash, PowerShell, demonstrable skillset in programming languages, preferably JavaScript or Python
Experience with System Administration with Linux (RHEL/CentOS) including Microsoft Active Directory, and LDAP integration
Experience in eliminating toil by automating mundane tasks
Experience with DevOps tools such as Jenkins, Maven, GitLab, SonarQube for on-premise applications or SaaS vendor products
Experience in supporting OFSAA KYC, Fircosoft, SAS AML and Enterprise Fraud Systems a plus
A team player capable of high performance, flexibility in a dynamic working environment
Effective oral and written communication skills as well as positive, client-focused interpersonal skills and attitude
Experience in Incident & Problem Management processes with good exposure to troubleshooting
Preferred knowledge with Web development, JEE & Enterprise Technologies: JMS, JDBC
Hands-on experience in RDBMS architecture and performance tuning RDBMS like Oracle/SQL Server
Strong organizational and Incident, Problem Management skills.